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Detail Article

Jurnal Jejaring Administrasi Publik

ISSN 2086-3101

Vol. 9 / No. 1 / Published : 2017-01

TOC : 2, and page :1011 - 1027

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Original Article :

Extra role behaviour: peningkatan performance pelayanan pada puskesmas balongsari kota surabaya

Author :

  1. Erna Setijaningrum*1
  1. Dosen Fakultas Ilmu Sosial dan Ilmu Politik

Abstract :

This study aims to determine the application of extra role behaviour in Balongsari Health Center Surabaya. The background of this research is the number of excellent services that must be provided by Balongsari Community Health Center to the public causing the task of apparatus to be more. It does not make this puskesmas declining the quality of its services, but it succeeded in improving the performance of puskesmas with the achievement of accreditation plenary from the Ministry of Health RI. The theory used is Extra Role Behavior commonly called Organizational citizenship behavior (OCB) from Organ (1988). The research method used is descriptive qualitative method. The results showed that Balongsari puskesmas apparatus has become an extra individual in carrying out its duties - willing to perform tasks beyond its responsibility - through the application of extra role behaviour covering all dimensions of Altruism, Civic virtue, Conscientiousness Courtesy and Sportsmanship.  

Keyword :

Extra role behavior, improvement of service performance, Puskesmas Balongsari,


References :

  1. Williams, L. J., & Anderson, S.E, (1991). Job satisfication and organizational commitment as predictors of organizational citizenship and in-role behaviors. Vol.17, 601-617 : Journal of Management


   


Archive Article

Cover Media Content

Volume : 9 / No. : 1 / Pub. : 2017-01
  1. Obyektivitas proses uji kelayakan lingkungan dalam pemberian izin lingkungan
  2. Extra role behaviour: peningkatan performance pelayanan pada puskesmas balongsari kota surabaya
  3. Analisis kebijakan media luar ruang pada aras lokal: kasus surabaya
  4. Desentralisasi dan kemiskinan
  5. Idealisasi kepemimpinan kepala desa dalam implementasi undang-undang desa
  6. Cover jap vol 9 no 1 jan-juni 2017