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Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 5 / No. 2 / Published : 2007-05

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Original Article :

Effort to increase the organizational performance effectiveness based on organizational culture (study at the surabaya hajj hospital, surabaya a.yani islamic hospital and surabaya al irsyad hospital)

Author :

  1. Inge Dhamanti*1
  2. Widodo J. Pudjirahrdjo*2
  3. R. Darmawan Setijanto*3
  1. Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
  2. Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
  3. Fakultas Kedokteran Gigi, Universitas Airlangga, Surabaya

Abstract :

Based on the Bed Occupancy Rate (BOR) data from 2001 to 2005, it was noted that the performance of the Surabaya Hajj Hospital, Surabaya A.Yani Islamic Hospital and Surabaya Al Irsyad Hospital was not yet effective. There were lots of causes to produce ineffective organizational performance; one of them was organizational culture. The purpose of this research was to compile recommendations to increase organizational performance effectiveness based on organization culture at Surabaya Hajj Hospital (SHH), Surabaya A.Yani Islamic Hospital (SIH) and Surabaya Al Irsyad Hospital (SAIH) using Hofstede culture dimensions. This was an observational research, done cross sectional with survey approach. The measurement of culture dimensions revealed that each unit had different culture, while the result of unit performance measurement was divided into effective or ineffective category. After that, the mapping of dominant culture in organization –with effective performance- was used as a guidance to build organization culture of those with ineffective accomplishments. The recommendation given is to build a process-oriented culture at the ICU unit of SIH and at the SAIH radiology unit; to build an employee- oriented culture at the radiology unit of SAIH; to build a culture of professionalism at the outpatient unit of SIH and the physiotherapy unit SIH and SAIH; to build an open-system culture at the SIH physiotherapy unit; to build a loose-controlled culture at the SHH radiology unit and at the physiotherapy units of both SIH and SAIH; and to build a tight- controlled culture at the emergency unit of SIH and the radiology unit of SHH. Suggestion items are: 1) The Unit Head should invite his unit members to form a strong commitment, and repeatedly remind the consented commitment through formal or informal interaction within the working unit, 2) It is important to change Unit Heads’ paradigm and improve their knowledge pertaining to the culture they want to build. While suggestions for follow-up research are: 1) to develop the Hofstede culture instrument, 2) to do further research about culture contradiction in one organization

Keyword :

organizational culture, Hofstede culture dimensions, organizational performance, effectiveness
,


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Archive Article

Cover Media Content

Volume : 5 / No. : 2 / Pub. : 2007-05
  1. Public health center’s state and function in improving health service quality (experience of bangkalan regency)
  2. Diabetes member club of adi husada (dmc -ah) leverage analysis on theutilization of hospital service products (based on customer relationship marketing concept)
  3. Endeavors intended to boost people’s participation through posyandu stakeholders’ factor analysis in the working area of denpasar timur i public health center, denpasar city
  4. Effort to increase the organizational performance effectiveness based on organizational culture (study at the surabaya hajj hospital, surabaya a.yani islamic hospital and surabaya al irsyad hospital)
  5. Quality function deployment (qfd)method as the basis of service quality improvement analysis of the surabaya darus syifa’ islamic hospital inpatient ward department
  6. The path model of social capital influence on the economic value at hospital wards
  7. Efforts to increase the utilization of maternity room at dr. wahidin sudiro husodo general hospital in mojokerto city a study of cope (client oriented provider efficient) implementation on the maternity in -patient and out-patient wards