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Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 10 / No. 3 / Published : 2012-09

TOC : 11, and page :181 - 186

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Original Article :

Efforts to improve inpatient transaction processing system

Author :

  1. Ida Irmawati*1
  2. STEFANUS SUPRIYANTO*2
  1. Rumah Sakit Kristen Mojowarno
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

ABSTRACT At Kristen Mojowarno Hospital (KMH), a preliminary survey was held to validate data based on patient’s complaints on billing error  (5% staff made calculation error)  and  the  time consuming of transaction processing systems (>100 minutes above expectation). The purpose of this research is to formulate recommendations for the transaction processing systems at  KMH by  improving inpatient’s transaction process through system approach and  analysis. This is an observational research carried out cross-sectional. The sample was taken  from the inpatient unit, supporting unit, and finance  department; while sample from staff was a total sampling. These samples were divided  to two clusters i.e. 74 staff and 127 transaction forms. Variables to be analyzed were human resources, policies, inpatient’s transaction form, communication pathway, system activities consisted of input and process. Analysis was done descriptively presented in frequency distribution tables. The research results showed: 1) 46% of inpatient staff was new recruits; time awareness and  how-to-process transaction was  limited;  staff attitude  and  motivation  was  lacking:  2) 86.5%  of staff had  never attended any socialization; no policies  on transaction processing system; no Standard Operating Procedures; 3) the tariff book  was incomplete, some items were irrelevant, and  no standard transaction forms; 4) there  was a repetition in pharmaceutical pathway; 5) input from transaction data was 3.9% incomplete; 6) transaction data collecting and recording was not appropriate, 40% took a longer  time (more  than  60 minutes) due  to long-awaited pharmacy bills (90%). Keywords: transaction  processing system, hospital administration  information systems.

Keyword :

transaction processing system, hospital administration information systems,


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Archive Article

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Volume : 10 / No. : 3 / Pub. : 2012-09
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