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Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 11 / No. 1 / Published : 2013-01

TOC : 5, and page :21 - 25

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Original Article :

Organizational citizenship behavior development to improve puskesmas performance

Author :

  1. YATIANININGSIH*1
  1. Dinas Kesehatan Kabupaten Banyuwangi

Abstract :

In 2007-2009, out of 45 Puskesmas in Banyuwangi Regency, only three Puskemas with the lowest  coverage and needed strong  support and  reinforcement to improve  and  increase the  visitation of K1 and  K4 using  Organizational Citizenship Behavior (OCB). The issue of this research is the low coverage of Antenatal Care (ANC) particularly K1 and K4. The purpose of this research is to formulate a recommendation of OCB development efforts to increase ANC services (K1 and K4) visitation in Banyuwangi Regency Puskesmas. This is an observational study using survey approach, conducted from November until December 2010.  Sample are 9 Puskesmas, taken  by selective sampling method determined by the  K1 and  K4 achievements with coverage category of good, sufficient, and  less  sufficient. Research instruments are checklists and closed questionnaires performed with interview technique. Data is analyzed by cross tabulation  to comprehend the frequency distribution.  Research results  showed there was a strong  correlation between perception of interaction quality between superiors and subordinates and OCB implementation. The most  influential organizational factors supporting OCB implementation were cultural factor and organizational  climate.  Organizational performance in ANC service in Banyuwangi Regency was sufficient.

Keyword :

Organizational Citizenship Behavior, Puskesmas Performance,


References :

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Volume : 11 / No. : 1 / Pub. : 2013-01
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