UNIVERSITAS AIRLANGGA



Detail Article

Dental Journal (Majalah Kedokteran Gigi)

ISSN 1978-3728

Vol. 46 / No. 1 / Published : 2013-03

Order : 1, and page :1 - 4

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Original Article :

Patient’s expectation on communication performances community of dental health services providers located in urban and rural area

Author :

  1. Taufan Bramantoro *1
  2. Ninuk Hariyani*2
  1. Department of Dental Public Health, Faculty of Dentistry, Universitas Airlangga, Surabaya – Indonesia
  2. Department of Dental Public Health, Faculty of Dentistry, Universitas Airlangga, Surabaya – Indonesia

Abstract :

Background: The quality of dentist’s communication skills is considered as one of important aspects on the quality of dental health services assessment. During the initial interview conducted at Ketabang, Dupak, and Kepadangan community dental health services, it appeared that eighty percent of initial respondents were not satisfied with the communication aspect. Community Dental Health Services (CDHS) need to assess the communication performances based on community characteristics in effort to promote the quality and effectiveness of the dental health services. Purpose: The objective of this study was to analyze patient’s expectation values priorities on dentists’ communication performances in CDHS that located in urban and rural area. Methods: The study was conducted in Ketabang Surabaya, Dupak Surabaya and Kepadangan Sidoarjo CDHSs on July and August 2011. The participants were 400 patients above 18 old. Participants were assessed their expectation value using the communication performances of dental health services questionnaire. Results: Patients in urban CDHS appeared that there were two priority aspects which had high values, namely the clarity of instructions and the dentist’s ability of active listening to the patient, while patients in rural CDHS revealed that the clarity of instructions and dentist-patient relationship were the aspects with high values. Conclusion: Patients in CDHS that located in rural area expect more dentist-patient interpersonal relationship performance than patients in CDHS located in urban area. This finding becomes a valuable information for CDHS to develop communication strategies based on community characteristics.

Keyword :

Communication performances, patients expectation, dental health services,


References :

Soelarso H,(2005) Peran komunikasi interpersonal dalam pelayanan kesehatan gigi - : Maj Ked Gigi (Dent J)





Archive Article

Cover Media Content

Volume : 46 / No. : 1 / Pub. : 2013-03
  1. Patient’s Expectation On Communication Performances Community Of Dental Health Services Providers Located In Urban And Rural Area
  2. Changes In Setting Time Of Alginate Impression Material With Different Water Temperature
  3. Bactericidal And Cytotoxic Effects Of Erythrina Fusca Leaves Aquadest Extract
  4. The Role Of Inducible Nitric Oxide Synthase In Teeth Periapical Lesions Immunopathogenesis Caused By Enterococcus Faecalis
  5. Antitumor Activity Of Antisense Oligonucleotide P45skp2 In Soft Palate Carcinoma Cell Squamous In Vitro
  6. Evaluation Of Local Muscle Soreness Treatment With Anterior Bite Splint Made Of Soft Putty Impression Material
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  8. The Inhibition Of Malignant Epithelial Cells In Mucosal Injury In The Oral Cavity Of Strains By Pomegranate Fruit Extract (punica Granatum Linn) Through Bcl-2 Expression
  9. Shear Strength Of Orthodontic Bracket Bonding With Gic Bonding Agent After The Application Of Cpp-acpf Paste
  10. Hemolysin Activities As Virulence Factor Of Enterococcus Faecalis Isolated From Saliva And Periapical Abscess (gene Detection By Pcr)
  11. Effect Of Citrus Aurantifolia Swingle Essential Oils On Methyl Mercaptan Production Of Porphyromonas Gingivalis Triggering Halitosis

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