UNIVERSITAS AIRLANGGA



Detail Article

Indonesian Journal of Social Sciences

ISSN 1978-760X

Vol. 10 / No. 2 / Published : 2018-07

Order : 4, and page :34 - 38

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Original Article :

The influence of electronic identity card service and request of domicile transfer of indonesian citizenship towards the societies’ satisfaction in benjeng gresik

Author :

  1. Dwi Rudi Zulianto*1
  2. Arini Sulistyowati*2
  1. Faculty of Social and Political Science, Wijaya Putra University, Surabaya
  2. Faculty of Social and Political Science, Wijaya Putra University, Surabaya

Abstract :

Public Services become very crucial in the globalization era that demands us to be able to give the best service to the societies. It means that guidance and directions are necessary for the Civil Servants to make them useful, aware of the duties and responsibilities as the apparatus who are supposed to give the good service to the societies. This research aims to analyze the influence of the public service quality on the Electronic Identity Cards (E-ID Cards) and the Request of Domicile Transfer of Indonesian Citizenship towards the society satisfaction in Benjeng, Gresik district. In this research, the researchers used the survey research with qualitative approach. Population in this research was the societies who lived in Benjeng, Gresik district; meanwhile, the samples were as many as 145 respondents taken by using the purposive sampling technique. The researchers collected the data by using the questionnaires. The analysis techniques that researchers used were the multiple linear regression analysis. The research results show that: (1) “the public Service quality (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) influences simultaneously towards the society satisfaction in Benjeng sub-dictrict, Gresik district”, it is stated accepted; (2) “the public service quality (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) influences partially towards the society satisfaction in Benjeng sub-district, Gresik district, it is stated accepted and (3) Among the sub-variables of the public service quality (Tangibles, Reliability, Responsiveness, Assurance, and Empathy) the E-Identity card management (E-ID cards) and the request of the domicile transfer of Indonesian citizenship, the dominant influence towards the society satisfaction in Benjeng sub-district, Gresik district is the reliability.

Keyword :

service quality, society satisfaction,


References :

Sugiyono,(2014) Metode Penelitian Kuantitatif, Kualitatif, dan Kombinasi (Mixed Methods) Bandung : Alfabeta





Archive Article

Cover Media Content

Volume : 10 / No. : 2 / Pub. : 2018-07
  1. From Popularity To Electability: The Shifting Of Meaning Of Returns For Ideological Voters
  2. How Middle Class Settlers In Surabaya From West Java Blend In
  3. Representation Of New Values Of Masculinity: A Semiotic Analysis To The Character Vaughn In Tv Series “alias”
  4. The Influence Of Electronic Identity Card Service And Request Of Domicile Transfer Of Indonesian Citizenship Towards The Societies’ Satisfaction In Benjeng Gresik
  5. The Formed Of Ulama Pesantren Intellectual Genealogy Networks In Surakarta Region At The Early 20th Century Until New Order Era