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Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 2 / No. 4 / Published : 2014-04

TOC : 6, and page :263 - 271

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Original Article :

Antenatal care service quality benchmarking in public health center based on juran trilogy

Author :

  1. Ummu Nafisah*1
  2. Ratna Dwi Wulandari*2
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

The achievement of coverage visit-4 in Wiyung Public Health Center (PHC) was still low. One factor that may played a role in the successful achievement of the target coverage visit-4 is quality management factors. Therefore, this study aimed to provide recommendations for the quality improvement of antenatal care services through the Juran Trilogy. PHC which have been selected as quality standar was Manukan Kulon PHC. This study used observational descriptive and cross sectional approach. There were 17 respondents in this study. Based on the data obtained, the implementation of quality planning, quality control and quality improvement were good. But, there were lack implementation of customer’s knowledge and customer’s expectation survey indicator, so that customer’s expectation and need couldn’t be accomplish. Then, in quality control, there was lack in implementation of customer as the evaluator of services. So that, customer satisfaction couldn’t be identified. In quality improvement, there was no team in quality improvement. Without quality improvement team, the improvement of service couldn’t be optimal implemented. At least, it is suggested for Wiyung PHC to implement customer‘s knowledge survey, customer’s expectation survey, customer’s satisfaction survey and build a quality improvement team to improve the achievement of coverage visit-4 percentage.

Keyword :

antenatal care, quality control, quality improvement, quality planning,


References :

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  2. Al-Assaf, &Syeikh, M., (2004). Quality Improvement in Primary Health Care. Cairo : World Health Organization
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Archive Article

Cover Media Content

Volume : 2 / No. : 4 / Pub. : 2014-04
  1. Pregnant patient satisfaction in the process of vertical referral mother and child health care
  2. Capacity planning as an effort to decrease net death rate in neonatal room
  3. Assessment of patient satisfaction for the quality of care in hospital outpatient departement of h.s. samsoeri mertojoso surabaya
  4. Determinant factorsoflong-time outpatient medical records provision in dr. moh. soewandhie hospital surabaya
  5. Influence of individual characteristics, psychology and social to the place deliveries selection in health facilities
  6. Antenatal care service quality benchmarking in public health center based on juran trilogy
  7. Influence of leadership on the dr. soegiri general hospital lamongan performance
  8. Implementation of national health insurance policy on midwives practice in bangkalan health centers region