Jurnal Administrasi Kesehatan Indonesia
ISSN 23033592
Vol. 1 / No. 4 / Published : 2013-04
Order : 7, and page :337 - 344
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Original Article :
Organization performance analysis based on malcolm baldrige in inpatient unit of dr. h. moh. anwar general hospital sumenep
Author :
- Ulfah Abqari*1
- Setya Haksama*2
- Mahasiswa Fakultas Kesehatan Masyarakat
- Dosen Fakultas Kesehatan Masyarakat
Abstract :
Hospital performance is very important because it reflects on the hospital successful rate. Performance measurement is needed to determine the quality of the hospital. This research aimed to analyze the hospital performance by using Malcolm Baldrige criteria. This research was an observational descriptive study with crosssectional research design applied. There were 59 nurses and midwives as sample from 143 employees by using simple random sampling. The results of this research showed the performance of Dr. H. Moh. Anwar Sumenep hospital based on organizational profile (78,82%), customer focus (76,27%), and results criteria (75,59%) were very good. And the hospitalization performance of Dr. H. Moh. Anwar Sumenep from the leadership criteria (74,16%), strategic planning (74,58%), measurement, analysis, and knowledge management (73,73%), criteria focus of Human Resources (73,73%), and the operations focus (74,58%) were good. When the criterias compared with the maximum value of the Malcolm Baldrige point, included in the category was very good assessment (752,29). Meanwhile the leadership criteria was the highest performance achievements (75,81%), and the lowest was criteria focus of Human Resources (73,34%).It can be inferred that hospitalization of RSUD Dr. H. Moh. Anwar Sumenep performance based on Malcolm Baldrige criteria was very good.
Keyword :
Malcolm Baldrige criteria, performance analysis, performance measurement,
References :
Brown, M.G.,(2008) The Pocket Guide to The Baldrige Award Criteria New York : CRC Productivity Press
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Volume : 1 / No. : 4 / Pub. : 2013-04 |
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