UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 1 / No. 4 / Published : 2013-04

Order : 7, and page :337 - 344

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Original Article :

Organization performance analysis based on malcolm baldrige in inpatient unit of dr. h. moh. anwar general hospital sumenep

Author :

  1. Ulfah Abqari*1
  2. Setya Haksama*2
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

Hospital performance is very important because it reflects on the hospital successful rate. Performance measurement is needed to determine the quality of the hospital. This research aimed to analyze the hospital performance by using Malcolm Baldrige criteria. This research was an observational descriptive study with crosssectional research design applied. There were 59 nurses and midwives as sample from 143 employees by using simple random sampling. The results of this research showed the performance of Dr. H. Moh. Anwar Sumenep hospital based on organizational profile (78,82%), customer focus (76,27%), and results criteria (75,59%) were very good. And the hospitalization performance of Dr. H. Moh. Anwar Sumenep from the leadership criteria (74,16%), strategic planning (74,58%), measurement, analysis, and knowledge management (73,73%), criteria focus of Human Resources (73,73%), and the operations focus (74,58%) were good. When the criterias compared with the maximum value of the Malcolm Baldrige point, included in the category was very good assessment (752,29). Meanwhile the leadership criteria was the highest performance achievements (75,81%), and the lowest was criteria focus of Human Resources (73,34%).It can be inferred that hospitalization of RSUD Dr. H. Moh. Anwar Sumenep performance based on Malcolm Baldrige criteria was very good.

Keyword :

Malcolm Baldrige criteria, performance analysis, performance measurement,


References :

Brown, M.G.,(2008) The Pocket Guide to The Baldrige Award Criteria New York : CRC Productivity Press





Archive Article

Cover Media Content

Volume : 1 / No. : 4 / Pub. : 2013-04
  1. Process Evaluation On Medical Record Reporting And Information Usage At Usada Hospital Sidoarjo
  2. The Correlation Of Individual And Organizational Readiness For Sjsn Implementation In Bhakti Dharma Husada General Hospital Surabaya
  3. Evaluation Of Minimum Service Standard Implementation On Toddler Pneumonia Patients Detection Program
  4. Assessment Of Nurse Financial Incentive Compensation System Based On Equity
  5. Relationship Of Knowledge And Perception Gap With Inpatient Satisfaction Of Semen Gresik Hospital
  6. Factors That Affect The High Claims Ratio Of Work Accident Insurance Program
  7. Organization Performance Analysis Based On Malcolm Baldrige In Inpatient Unit Of Dr. H. Moh. Anwar General Hospital Sumenep
  8. Analysis Of Medical Record Filling Completeness And Returning In Hospital Inpatient Unit