UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Berkala Akuntansi & Bisnis

ISSN 2086-0277

Vol. 1 / No. 1 / Published : 2009-10

Related with : Scholar   Yahoo!   Bing

Original Article :

The effectiveness of the balanced scorecard implementation

Author :

  1. Bambang Tjahjadi*1
  1. Department of Accountancy Faculty of Economics, Airlangga University

Abstract :

Globalization has a significant impact on the healthcare industry in Indonesia. Some foreign players have entered to the Indonesia market aggressively, especially in the big cities, such as Jakarta and Surabaya. The Balanced Scorecard (BSC) is a widely-used and proven framework to help management of many organizations in the developed countries to improve their competitive advantage and performance. This study focused on how three local hospitals in Surabaya struggled and prepared their organizations to face the pressure of increasing global competition, and on how the BSC was used to assist management to improve competitive advantage of their organizations. This study also focused on how deep and how success the BSC was implemented as a comprehensive management system. The result of the study showed that all three local hospital organizations have implemented the BSC framework, but at different stages. Although the management felt that the BSC was a very good concept, it was not easy to implement it in their organizations. The management faced several constraints, such as lack of commitment, inconsistency, conceptual misunderstanding, lack of information technology, difficulties in finding right measures, endurance of the BSC team, different management style, and culture shock. In conclusion, the result of the study showed that it was not easy to implement the BSC in the developing countries, such as in local hospitals in Surabaya due to the lack of readiness in intellectual capital (human capital, information capital and organization capital). Although the management claimed that the BSC would assist them to compete with global competitors, they still heavily relied on the budgetary system as their performance measurement and management system.

Keyword :

globalization, competitive advantage, Balanced Scorecard, performance management systems, budgetary control system,


References :

Barney, J.B.,(2007) Gaining and Sustaining Competitive Advantage, Third Edition New Jersey : Pearson Education, Inc.

Becker, B.E., Huselid, M.A., and Ulrich, D.,(2001) The HR Scorecard: Linking People, Strategy, and Performance Boston, Massachusetts : Harvard Business School Press

Charan, R. and Bossidy, L.,(2002) Execution: The Discipline of Getting Things Done New York : Crown Business

Fahey, L.,(1999) Outwitting, Outmaneuvering, and Outperforming Competitors Canada : John Wiley & Sons

Niven, P.R.,(2003) Balanced Scorecard: Step-by-step for Government and Nonprofit Agencies Hobeken New Jersey : John Wiley & Sons, Inc.





Archive Article

Cover Media Content

Volume : 1 / No. : 1 / Pub. : 2009-10
  1. Keterkaitan Antara Kepuasan Kerja, Turnover, Peningkatan Karir, Dan Sifat Kepribadian Berdasarkan Gender Di Kantor Akuntan Publik
  2. The Effectiveness Of The Balanced Scorecard Implementation
  3. Hubungan Antara Persepsi Manajer Terhadap Pentingnya Pengungkapan Akuntansi Lingkungan Dengan Kualitas Pengungkapan Akuntansi Lingkungan Di Indonesia
  4. Kemampuan Analisis Laporan Keuangan Untuk Memprediksi Return Saham Dikategori Oleh Jenis Industri Dan Kepatuhan Penyajian Laporan Segmental (studi Pada Perusahaan Yang Terdaftar Di Bursa Efek Indonesia 2001-2005)
  5. Data Exeption Test To Provide The Direction Upon Audit Assignments
  6. Analisis Karakteristik Pejabat Penatausahaan Keuangan Terhadap Etika Penyusunan Laporan Keuangan Satuan Kerja Perangkat Daerah (skpd)

Information JBAB