Detail Article

Jurnal Ners

ISSN 1858-3598

Vol. 8 / No. 2 / Published : 2013-10

Order : 13, and page :301 - 308

Related with : Scholar   Yahoo!   Bing

Original Article :

Model of an increasing quality of nursing service (satisfaction) for poor patient in public health center indonesia

Author :

  1. Nursalam*1
  2. Pratiwi*2
  3. Laily Hidayati*3
  1. Dosen Fakultas Keperawatan
  2. Mahasiswa Fakultas Keperawatan
  3. Dosen Fakultas Keperawatan

Abstract :

Introduction. Nursing care Quality in a health center was one form of services that had to be considered and adjusted based on customer perception. The number of patients at Puskesmas Ngletih- Kediri was getting lower during past three years. The purpose of this study was to analyse the model of quality nursing service    based on the customer perspective using the theory of Service Quality (SERVQUAL) for Poor patient in Public Health Center in Indonesia..Method. The study was a descriptive survey design. The respondents were all patients at Puskesmas Ngletih- Kediri. There were 46 respondents who had been chosen by simple random sampling. Research variables were the recommendation of others, customer needs, past experiences and the quality of nursing care. Data were collected using a questionnaire that was modified from the theory of service quality  by Parasuraman and analyzed using binary logistic regression test with a significance level of  p <0.05. Results. The results showed that the recommendation from others (p=0.011), customer requirements (p=0.033), and past experiences (p=0.009) were related to the quality of nursing care. Past experience variables had the greatest chance to determine the quality of nursing care at Puskesmas Ngletih to be good. Three variables had a chance of 78.26% to form a customer's perception of good service quality all at once. Discussion. It can be concluded that the customers get the recommendation of others, can fulfill their needs, and have good experiences because of a good nursing care quality in the health center. On the other hand, if the customers get bad experiences and their needs are not met, they will not recommend to others to use the services of nursing services at the health center and customers’ perception about the good quality of nursing care will not be formed. Further research is expected to examine the quality of nursing care in terms of the service provider.

Keyword :

quality nursing service, poor patient, public health center,

References :

Arisutha, D.,(2005) Dimensi Kualitas Pelayanan Jakarta : Penerbit Gramedia Pustaka

Azwar, S.,(2008) Sikap Manusia: Teori dan Pengukurannya. Edisi 2 Yogyakarta : Penerbit Buku Kedokteran EGC

Archive Article

Cover Media Content

Volume : 8 / No. : 2 / Pub. : 2013-10
  1. Burnout Syndrome In Nursing Students Based On Effect Of Stressor, Relational Meaning And Coping Strategy
  2. Inpatients Nutritional Requirements Indicator At Army Hospital Dr. Soepraoen Malang
  3. Development Of Self Regulated Learning Model In Studying Nursing (srlsn) To Improve Student Learning Competence
  4. Nursing Care Knowledge Management Based Training Decrease Nosocomial Infection Inciden In Post Sectio Cesarea Patients
  5. Comparative Study Of Registered Nurse And Specialist’s Attitude Toward Nurse-physician Collaboration In Hospital
  6. The Effect Of Motivational Interviewing Approach On Motivation And Autonomy Of Tb Patient In Lung Tb Treatment
  7. Family Empowerment In Increasing Self-efficacy And Self-care Activity Of Family And Patients With Pulmonary Tb
  8. The Experience Of Plwha Who Get Social Support Undergoing In Daily Life In Malang
  9. The Effectiveness Of Supportive Educative In Increasing Self Regulation, Self Efficacy, And Self Care Agency To Control Glichemic Index In Patient With Type Ii Diabetes
  10. Model Of Emergency Department Nurse Performance Improvement Based On Association Of Individual Characteristic, Organization Characteristic And Job Characteristic
  11. Autogenic Training Relaxation Helping Postpartum Mothers To Achieve Successful Breastfeeding On Early Lactation Period
  12. Antenatal Care Services Standart Compliance Of Village Midwife In East Java Province
  13. Model Of An Increasing Quality Of Nursing Service (satisfaction) For Poor Patient In Public Health Center Indonesia
  14. The Development Of Palliative Community Health Nursing To Increase Family`s Autonomy In Caring Patient With Cancer At Home
  15. Intervensi (stimulasi Memori) Meningkatkan Fungsi Kognitif Lansia
  16. Improving Performance Of Nursing Documentation Based On Knowledge Management Through Seci Concept Model’s In Rsi Garam Kalianget In Sumenep
  17. Work Atmosphere And Perception On Job As Determinant Factor Of Employee’s Intention To Stay In Wahyu Tutuko Police Hospital Bojonegoro
  18. Quality Of Nursing Work Life Improvement Model To Decrease Nurse Intention To Quit In Premier Surabaya Hospital
  19. Nursing Remuneration Index