Detail Article

Jurnal Ners

ISSN 1858-3598

Vol. 8 / No. 2 / Published : 2013-10

Order : 10, and page :271 - 282

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Original Article :

Model of emergency department nurse performance improvement based on association of individual characteristic, organization characteristic and job characteristic

Author :

  1. Maria Margaretha Bogar*1
  2. Nursalam*2
  3. Yulis Setiya Dewi*3
  1. RSUD dr. T. C. Hillers Maumere, Jln. Wirklau Maumere - Flores Nusa Tenggara Timur
  2. Dosen Fakultas Keperawatan
  3. Dosen Fakultas Keperawatan

Abstract :

Introduction: Nursing care is integral part of health care and having important role in management of patient with emergency condition. Patient as nursing care customer want quality service The purpose of this research is developing nurse performance improvement model based on individual, organization and job characteristics association in Emergency Department of RSUD dr TC Hillers Maumere. Method: This was an explanative survey by cross sectional approach held on July -August 2012. Respondents in this study were 22 nurses and 44 patients were obtained by purposive sampling technique. Independent variable consisted of individual characteristic (ability and skill, experience, age, sex, attitude and motivation), organizational characteristic (leadership and rewards), job characteristic (job design and feedback) and dependent variables were nurse performance in nursing care, patient satisfaction and nurse satisfaction. Data were analyzed by partial least square test and significant t value > 1.64 (alpha 10%). Result: Results showed that individual characteristic had effect on nurse performance  (t=7.59), organization characteristic had effect on nurse performance (t=2.03) and job characteristic didn’t have effect on nurse performance (t=0.88). Nurse performance had effect on patient satisfaction (t=6.54) but nurse satisfaction didn’t have effect on nurse performance    (t=1.31), and nurse satisfaction didn’t have effect either on patient satisfaction (t=0.94). Discussion: This research concluded that individual characteristics which influence nurse performance in nursing care were ability and skill, experience, age, sex, attitude and motivation. Organization characteristic that influence nurse performance was reward while job characteristic that include job design and feedback didn’t influence nurse performance in nursing care. Nurse performance influenced patient satisfaction but nurse satisfaction didn’t influence patient satisfaction and nurse performance.

Keyword :

Nursing performance, individual characteristic, organization characteristic, job characteristic,

References :

Siagian, S.,(2004) Teori Motivasi Dan Aplikasinya Jakarta : Bina Aksara

Nursalam,(2011) Manajemen Keperawatan. Aplikasi Dalam Praktek Keperawatan Profesional, Edisi 3 Jakarta : Salemba Medika

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