Libri-Net
ISSN
Vol. 4 / No. 2 / Published : 2015-09
Order : 15, and page :206 - 223
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Original Article :
Dimensi kualitas layanan pada perpustakaan uin sunan kalijaga yogyakarta (studi deskripstif tentang dimensi kualitas layanan jurnal elektronik (e-journal) pada perpustakaan uin sunan kalijaga yogyakarta)
Author :
- Astri Iga*1
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
Library is a non profit organization which served as a provider of information needed by the people. Much of informations presented by the library, one of them is an e-journal (electronic journal). E-journal is a publication that discusses a wide variety of science educations and researches which have published a continuous interval period are packaged in the form of digitization. Here, the library does not just present an information, but also provide good service and quality to make people feel happy and comfortable so the users will come back to visit the library. In this study, researcher wanted to know and describe the quality of the ejournalin library UIN Sunan Kalijaga using five dimensions of service quality proposed by Parasuraman, Zeithaml, and Berry (1998), namely tangible, reliability, responsiveness, assurance and Empathy. This study uses descriptive quantitative research. The population in this study were students UIN Sunan Kalijaga with a total sample of 100 people who use e-journal in the Library UIN Sunan Kalidjaga Yogyakarta. Sampling using purposive sampling that is using samples taken on some specific criteria or considerations. Data was collected using questionnaires, observation and documentation. Measurement variables using a Likert scale with four scale. These results indicate that the quality of service e-journal in the Library UIN Sunan Kalijaga that is equal to 2.86 are considered good. Based on this, the library still needs to improve the quality of its services, especially from the aspect of Assurance (Security) where as many as 52% of respondents rate the e-journal collections provided by the library are still not in accordance with the wishes / needs of users so it is necessary to add a new e-journal in accordance with wants / needs librarian
Keyword :
e-journal, quality of service, UIN Sunan Kalijaga library , -, -,
References :
Ratnasari, Ririn Tri,(2011) Teori dan Kasus Manajemen Pemasaran Jasa - : Bogor: Ghalia Indonesia
Tjiptono, Fandy,(2004) Manajemen Jasa - : Yogyakarta: Andi
Wijaya, Tony,(2011) Manajemen Kualitas Jasa: Desain Serqual, QFD, dan Kano: Disertai Contoh Aplikasi Dalam Kasus Penelitian - : Jakarta: Indeks
Archive Article
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Volume : 4 / No. : 2 / Pub. : 2015-06 |
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