Catalog :




Detail Article

Masyarakat, Kebudayaan dan Politik

ISSN Lama 0216-2407, Baru 2086-7050

Vol. 18 / No. 2 / Published : 2005-04

TOC : 2, and page :7 - 19

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Original Article :

Citizen’s charter dalam paradigma administrasi negara : reorientasi pelayanan publik

Author :

  1. Erna Setijaningrum*1
  1. Dosen Ilmu Administrasi Negara FISIP Unair

Abstract :

Most of all societies which have dealed with bureaucracy always discontented with bad of public service which they accept. During the time bureaucracy act as the dominant actor in practice of public service, while society only considered as a customer. Public service in paradigm of New Public Service is an effort to create a new of “ rule of the game” wich built by agreement between bureaucracy and society. Form of it is Citizen's Charter that is an approach in public service that placing society on central attention.

Keyword :

Public service, society, bureaucracy, Citizen's Charter, .,


References :

  1. Dwiyanto, Agus,, (2002). “Reformasi Birokrasi Publik di Indonesia”. Yogyakarta : Pusat Studi Kependudukan dan Kebijakan UGM,
  2. Dwiyanto, Agus, , (2003). “Citizens’ Charter” . Yogyakarta : Kerjasama Pusat Studi Kependudukan dan Kebijakan UGM dengan The Ford Foundation”,
  3. Denhardt, Janet V, and Denhardt. Robert B, , (2003). “The New Public service : Serving, not Steering”, . New York, : M.E. Sharpe, Inc,


   


Archive Article

Cover Media Content

Volume : 18 / No. : 2 / Pub. : 2005-01
  1. Partisipasi masyarakat dalam proses pembangunan dan upaya mewujudkannya
  2. Citizen’s charter dalam paradigma administrasi negara : reorientasi pelayanan publik
  3. Paradigma perpolisian komunitas: mengantisipasi konflik sosial pemilihan kepala daerah
  4. Refleksi gerakan rakyat lereng gunung semeru di era reformasi 1997
  5. Kalangan marjinal di perkotaan studi perlawanan ex. pedagang kaki lima taman surya surabaya
  6. Analisis reseptif sosok savitri dalam novel primadona karya achmad munif dari dimensi fenimisme eksistensial
  7. Peluang dan tantangan penerapan e-governance dalam konteks otonomi daerah
  8. Resensi buku membunuh atas nama kebebasan: the silent takeover