Jurnal Palimpsest
ISSN 2086-0994
Vol. 4 / No. 2 / Published : 2013-05
Order : 4, and page :114 - 126
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Original Article :
Analisis kepuasan pemustaka terhadap layanan perpustakaan universitas negeri padang
Author :
- Elva Rahmah*1
- Program studi Informasi Perpustakaan dan Kearsipan, FBS, Universitas Negeri Padang
Abstract :
This research is aimed at identifying and analysing how far the sitability between the level of importance in the elements of service according to librarian with the performance of the State University of Padang (UNP) library.
Keyword :
client satisfaction, satisfaction analysis, library service,
References :
Nurlela dan Maksum,(2004) Akses Informasi dan Persepsi Peserta Diklat terhdap Jasa Perpustakaan Vol.13 No.2 : Jurnal Perpustakaan Pertanian
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