Jurnal Palimpsest
ISSN 2086-0994
Vol. 1 / No. 1 / Published : 2009-11
Order : 3, and page :26 - 33
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Original Article :
Menuju kepuasan pemustaka (towards library users' satisfaction)
Author :
- Achmad*1
- Institut Teknologi Sepuluh Nopember Surabaya
Abstract :
The current development of information and communication technology (ICT) decreased communication between library staffs and library users.
Keyword :
Personal touch, library users, users' satisfaction, library services, library staff,
References :
Chan S,(2003) Relationship Marketing Jakarta : PT Gramedia Pustaka Utama
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