UNIVERSITAS AIRLANGGA



Detail Article

Kebijakan dan Manajemen Publik

ISSN 2303 - 3411

Vol. 5 / No. 1 / Published : 2017-01

Order : 12, and page :120 - 127

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Original Article :

Kinerja perusahaan air minum untuk memberikan pelayanan kepada pelanggan dalam perspektif new public administration (npa) di pdam delta tirta sidoarjo

Author :

  1. Yulia Tri Handayani*1
  1. Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik

Abstract :

Aims of this study is to determine the performance of water companies to provide services to customers in the perspective of New Public Administration (NPA) in PDAM Delta Tirta Sidoarjo. The main idea of this study is the gap between the performance assessment by PDAM Delta that focused on efficiency and economy while performance assessment from the view of New Public Administration focused on social welfare. This study uses qualitative descriptive methods. The informant were determined by using purposive sampling which further developed by snowball sampling. Data gathered by structured interviews, observation, and document studies. Later data analysis done by data reduction, data presentation, and data triangulation to legitimate the data. Results of this study indicates that PDAM Delta Tirta Sidoarjo performance to satisfy customer within the perspective of New Public Administration were not running well. This assessment done by using several indicators which is service coverage, target customers, production capacity, average consumption and also water loss rate. Furthermore this assessment based on the perspective of New Public Administration (NPA) that results in match with response and recognition from the society showing many complaints, among them are mismatch between central officer and field officer, small water volume, murky water, the equity to determine tariff among small residential class with cluster residential class and also still lack of standard average consumption achieved by PDAM Delta Tirta Sidoarjo.

Keyword :

PDAM Performance, New Public Administration, Customer Service,


References :

A.A. Anwar Prabumangkunegara,(2005) Evaluasi Kinerja SDM - : Bandung: PT Refika Aditama





Archive Article

Cover Media Content

Volume : 5 / No. : 1 / Pub. : 2017-01
  1. Studi Tentang Sinergitas Antar Stakeholder Dalam Implementasi Kebijakan Asi Eksklusif Di Kawasan Kecamatan Rungkut Berdasar Peraturan Pemerintah Nomor 33 Tahun 2012 Tentang Pemberian Air Susu Ibu Eksklusif
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  3. Evaluasi Program Pemberdayaan Ukm Dinas Perindustrian Dan Perdagangan Di Kota Surabaya (studi Di Ukm Kampung Bordir Kecamatan Rungkut)
  4. Studi Deskriptif Implementasi Kebijakan Pariwisata Di Kabupaten Tulungagung
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  6. Studi Deskriptif Tentang Implementasi Kebijakan Perlindungan Sosial Pada Masa Pra-penempatan Bagi Calon Tenaga Kerja Indonesia (ctki) Di Unit Pelaksana Teknis Pelayanan Penempatan Dan Perlindungan Tki (upt P3tki) Jawa Timur
  7. Capacity Building Organisasi Dalam Pelayanan Kesehatan Di Puskesmas Pucang Sewu Kota Surabaya
  8. Evaluasi Implementasi 7 Prinsip Sistem Manajemen Mutu Iso 9001 : 2008 Dalam Penanganan Keluhan Di Pdam Kota Surabaya
  9. Tipologi Inovasi Layanan Perizinan Di Badan Pelayanan Perijinan Terpadu (bppt) Kabupaten Sidoarjo
  10. Public Private Partnership Dalam Pengembangan Program Sidoarjo Bersih Dan Hijau Di Kabupaten Sidoarjo (studi Deskriptif Kemitraan Antara Radar Surabaya Dengan Dinas Kebersihan Dan Pertamanan Sidoarjo)
  11. Studi Deskriptif Tentang Kinerja Perum Bulog Dalam Pengadaan Dan Penyaluran Beras Untuk Mendukung Stabilisasi Pangan
  12. Kinerja Perusahaan Air Minum Untuk Memberikan Pelayanan Kepada Pelanggan Dalam Perspektif New Public Administration (npa) Di Pdam Delta Tirta Sidoarjo
  13. Analisis Kinerja Program : Dampak Pelaksanaan Program Desa Mandiri Energi (dme) Berbasis Biogas Dalam Peningkatan Keberdayaan Masyarakat Pengguna Biogas Di Desa Purworejo Kecamatan Sanankulon Kabupaten Blitar
  14. Evaluasi Kebijakan Pendayagunaan Aset Tetap Bumn Pada Rumah Dinas Pt. Kai (persero) Daop 8 Kota Surabaya
  15. Evaluasi Kebijakan Penataan Usaha Toko Modern Dan Minimarket (studi Evaluasi Perda Surabaya No. 8 Tahun 2014 Tentang Penataan Toko Swalayan Di Kota Surabaya)
  16. Kualitas Layanan Kesehatan (studi Deskriptif Tentang Kualitas Pelayanan Kesehatan Di Puskesmas Kabupaten Gresik)

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