UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 10 / No. 1 / Published : 2012-01

Order : 8, and page :41 - 48

Related with : Scholar   Yahoo!   Bing

Original Article :

Analysis of quality improvement process of antenatal service using client oriented provider efficient (cope) method

Author :

  1. Sri Anggraeni,*1
  1. Akademi Kebidanan Pemerintah Kabupaten Bojonegoro

Abstract :

ABSTRACT   The study  was motivated by the low coverage of antenatal  care, especially Pregnant  Women’  Fourth Visit (K4) in public health centers (PHCs) in Bojonegoro Regency average coverage was 83.74%, lower than the target of 95%. The purpose of the study was to develop efforts of antenatal care quality improvement by the use of the Client Oriented Provider Efficient method (COPE). This study  was carried out at Sugihwaras care PHC and Bojonegoro non-care PHC by using operational research design. Resultsof this study indicated that Self Assessment Need was unfulfilled on the components of facilitative supervision and Information up date and training. The action plan and Priority was in the form of Training for midwives on Interpersonal Communication and Counseling. Before intervention, the type of commitment was commited, stage of commitment was “commitment during later”, Level of pre-interventional commitment  in Sugihwaras PHC was low, while that of Bojonegoro PHC was high and low; Pre-interventional  satisfaction of pregnant women in Sugihwaras was moderate and that of Bojonegoro PHC was very high and very high levels  of post-interventional satisfaction. It was recommended to improve  midwives’ ability in technical aspects of obstetrics and  interpersonal communication and counseling through  training.   Keywords: Antenatal Care, Quality Improvement, COPE, Commitment, Satisfaction

Keyword :

Antenatal Care, Quality Improvement, COPE, Commitment, , Satisfaction,


References :

Pusat Promosi Kesehatan,(2002) Standar Kualitas Kemampuan KIP dan K bagi Bidan dalam Pelayanan Kesehatan Ibu dan Bayi Baru Lahir di Puskesmas Jakarta : Departement Kesehatan RI

Departement Kesehatan RI,(2002) Pedoman Pelayanan Antenatal di Tingkat Pelayanan Dasa Jakarta : Direktorat Bina Kesehatan Keluarga.

Kementerian Kesehatan RI,(2010) Pedoman Pelayanan Antenatal Terpadu Jakarta : Dirjen Bina Kesehatan Keluarga

Engenderhealth.,(2003) COPE handbook: a process for improving quality in health services New york : NY 10001 U.S.A

Mowday RT, LW Porter, and R.M. Steers,(1982) Employee Organization Linkages: The Psychology of Commitment Absenteism and Turnover. New york : Academic Press

Tjiptono, Fandy,(2010) Prinsip-Prinsip Total Quality Management Yogyakarta : ANDI.

Wijono D,(2008) Manajemen Puskesmas Kebijakan dan Strategi Surabaya : Duta Prima Airlangga





Archive Article

Cover Media Content

Volume : 10 / No. : 1 / Pub. : 2012-01
  1. The Maturity Of Social Capital Relation With Universal Child Immunization Achievement Target In Public Health Center Of Surabaya
  2. Improving The Inpatient Service Quality Of Public Health Center Ngadiluwih In Kediri Regency Using Quality Function Deployment Method
  3. The Effort To Improve The Public Health Center Performance In Surabaya Based On Malcolm Baldrige Criteria For Performance Excellence
  4. Influence Of Leadership Style And Leader-member Exchange On Unit Performance Case Satudy In Muhammadiyah Gresik Hospital
  5. Effect Of Community Development Implementation And Positive Deviance Program In Nutrition Clinicagainst Toddler Family Health Behavior
  6. Blu Based Evaluation Implementation Management By 4 Perspective Balanced Scorecard In Rs Bhayangkara Tk. Ii H.s. Samsoeri Mertojoso Surabaya
  7. Effects Of Organizational Culture On The Performance Of Maternal And Child Health Program In Public Health Center In Bojonegoro Regency
  8. Analysis Of Quality Improvement Process Of Antenatal Service Using Client Oriented Provider Efficient (cope) Method
  9. Social Marketing Planning To Increase The Utility Of Methadone Maintenance Therapy
  10. Analysis Factors Of Maternal Behavior In Exclusive Breastfeeding In Bojonegoro Based To Health Belief Model And Theory Of Planned Behavior

Information index.php/JIPK/AKK