UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 11 / No. 3 / Published : 2013-09

Order : 11, and page :166 - 169

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Original Article :

Officer obedience in implementing standard operating procedures

Author :

  1. Lailatul Muadzomah*1
  1. Dinas Kesehatan Kabupaten Sampang

Abstract :

Ketapang and Omben Public Health Centers (PHC) were chosen by Sampang District Health Office as the locations for coaching program to formulating organization structure, job description, work culture and Standard Operating Procedure (SOP). Equipping health officers with SOP is crucial in delivering excellent health services. Preliminary survey in each service unit showed that, there were only 40% of total SOP was implemented. Moreover they only implemented by only 26.67% of all health officers in both PHCs. This study aimed to compare the obedience of officers in both PHCs in implementing SOP. This was an analytic observational study using cross sectional method. The population was all PHC officers in both Ketapang and Omben PHCs. Samples were taken by purposive sampling method amounting to 101 health officers. Questionaires were collected through 51 respondents from Ketapang PHC and 50 respondents from Omben PHC. The results showed a significant difference (p = 0.001) between Ketapang PHC and Omben PHC on officers attitude implementing SOP, subjective norms, perception upon influencing control towards intention to implement SOP and obedience with SOP implementation. In Ketapang PHC, the obedience to implement SOP was low, while in Omben PHC, the obedience to implement SOP was high.

Keyword :

obedience, public health care, standard operating procedure,


References :

Ajzen, I.,(1991) The Theory of Planned Behavior. Organizational Behavior and Decision Processes University of Massachusetts at Amherst : Academic Press. Inc

Azwar, S.,(2007) Sikap Manusia, Teori dan Pengukuranny. 2nd ed Yogyakarta : Pustaka Pelajar

Francis, JJ., Eccles, MP., Johnston, M., Walker, A., Grimshaw, J., Foy, R.,(2004) Constructing Questionnaires Based on The Theory of Planned Behavior: A Manual for Health Services Researches United Kingdom : Centre for Health Services Research University of Newcastle





Archive Article

Cover Media Content

Volume : 11 / No. : 3 / Pub. : 2013-09
  1. Nursing Management Process Analysis In Improving Nursing Care Documentation
  2. Satisfied Demand Improvement Of Inpatient Service In Sumberwudi Clinic Lamongan Based On Demand, Organization, And Environment Factors
  3. The Influence Of Work Satisfaction And Organizational Commitment To Turnover Intention Of Lecturers
  4. Efforts To Support The Operating Room Utilization Based On Working Units Performance Management
  5. Interpersonal Communication Improvement Based On The Mindsets Of Midwifes On Mother-child Health Handbook
  6. The Arrangement Of Brand Expression Based On Marketing Strategy And Brand Strategy
  7. Redesign General Emergency Life Support Training In Dr. Soetomo District Hospital (approach Evaluation Training Programme)
  8. Analysis Of Work Attitudes Effect On In-role Performance And Organizational Citizenship Behavior (ocb)
  9. Strategy To Improve Drug Purchase In The Medicine Room Through Customer Relationship Management (crm)
  10. Efforts To Increase The Utilization Of Hospital Maternity Ward Based On Secure Customer Analysis
  11. Officer Obedience In Implementing Standard Operating Procedures

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