Administrasi dan Kebijakan Kesehatan
ISSN 1412-8853
Vol. 4 / No. 3 / Published : 2006-09
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Original Article :
Satisfactory level of poor family partaker at the outpatient unit of dr.cipto mangunkusumo national center hospital pediatric department
Author :
- Soepardi Soedibyo*1
- Alvin L. Sinaga*2
- Unit Rawat Jalan Departemen Ilmu Kesehatan Anak,Rumah Sakit Umum Pusat Nasional Dr. Cipto Mangunkusumo, Jakarta
- -
Abstract :
The Medical Record of the Pediatric Department of Dr.Cipto Mangunkusumo National Center Hospital (DCM-NCH) showed a declining outpatient visitation data. Number of patients consecutively was 51,341 (in the year 2000), 44,428 patients (2001), 40,430 patients (2002), 37,000 patients (2003), 32,319 patients (2004), and 10,329 (in the first quarter of 2005). Quite often in real practice, the demand to optimize company’s profit has overlooked the hospital’s noble mission resulting in service discrimination towards patients from the poor family. Based on this fact, the purpose of this research is to find out the difference of patient’s satisfactory level between the Poor Family and the non-Poor Family. The population of this research is the patients of the Pediatric Department of DCM-NCH who visited the clinic in April, 2006. The sample was taken through a purposive random sampling, amounting to 144 respondents. Questionnaires were means to collect primary data using Likert scale comprising of 5 alternative answers. Data was analyzed descriptively to find patient’s satisfactory level; and statistically to measure the difference of satisfactory level between the Poor and the non-Poor Family. Based on dimension of satisfaction, the order of patient’s satisfactory level are physical evidence, responsiveness, assurance and empathy. The result showed t value = 2.424 with p value (significance) = 0.017 (< 0.05) showing a significant difference between the satisfactory level of the Poor and the non-Poor. The average score of the Poor was 110.77 compared to the non-Poor (103.68), thus the satisfactory level of the Poor Family was higher than the non-Poor. The overall satisfactory level for the Poor Family was 74% and for the non-Poor was 70%. Conclusively, all Poor Family partaker as well as the non-Poor Family were satisfied with the service of DCM-NCH Pediatric Department Outpatient Unit and the Poor Family had higher satisfactory level than the non-Poor.
Keyword :
patient’s satisfaction, poor family, non-poor family
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Archive Article
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 Volume : 4 / No. : 3 / Pub. : 2006-09 |
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