UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 11 / No. 3 / Published : 2013-09

Order : 2, and page :107 - 113

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Original Article :

Satisfied demand improvement of inpatient service in sumberwudi clinic lamongan based on demand, organization, and environment factors

Author :

  1. Akhmad Zainul Arifin*1
  2. Setya Haksama*2
  1. Balai Pengobatan Islam Sumberwudi Lamongan
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

Sumberwudi clinic has 7 bed in inpatient service that always booked every day. This high demand was showed from average bed occupancy rate (BOR) of Sumberwudi Clinic in 2008-2010 was 105%. This number was too high above BOR of Indonesia Health Department. This research aimed to design a satisfied demand improvement effort by analyzed the demand, organization and environment factors of inpatient service in Sumberwudi Clinic Lamongan. This was a cross sectional research. Data analyzed by cross tabulation. Variable relationship judged by the researcher according to the organization capability in handled it and its leverage to other variable. The result showed us that most of Sumberwudi Clinic user come from the peoples in arounds its area not so far. And if they have more than or equal with regional minimum income rate (UMR) are likely to get satisfied demand. They consider that the price of inpatient service at Sumberwudi Clinics is reacheable. Most of them were consistently go to Sumberwudi Clinic when they get sick eventhough with light disturbance of illness and mostly the user of inpatient services of Sumberwudi Clinics was loyal clients that have had a routine health cares check-up at there. But even they were loyal to Sumberwudi Clinic, some of them were said that they got unsatisfied demand with Sumberwudi Clinic. If this issue does not handled quickly, the loyality of its customer could be decrease.

Keyword :

satisfied demand, unsatisfied demand, inpatient service,


References :

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Archive Article

Cover Media Content

Volume : 11 / No. : 3 / Pub. : 2013-09
  1. Nursing Management Process Analysis In Improving Nursing Care Documentation
  2. Satisfied Demand Improvement Of Inpatient Service In Sumberwudi Clinic Lamongan Based On Demand, Organization, And Environment Factors
  3. The Influence Of Work Satisfaction And Organizational Commitment To Turnover Intention Of Lecturers
  4. Efforts To Support The Operating Room Utilization Based On Working Units Performance Management
  5. Interpersonal Communication Improvement Based On The Mindsets Of Midwifes On Mother-child Health Handbook
  6. The Arrangement Of Brand Expression Based On Marketing Strategy And Brand Strategy
  7. Redesign General Emergency Life Support Training In Dr. Soetomo District Hospital (approach Evaluation Training Programme)
  8. Analysis Of Work Attitudes Effect On In-role Performance And Organizational Citizenship Behavior (ocb)
  9. Strategy To Improve Drug Purchase In The Medicine Room Through Customer Relationship Management (crm)
  10. Efforts To Increase The Utilization Of Hospital Maternity Ward Based On Secure Customer Analysis
  11. Officer Obedience In Implementing Standard Operating Procedures

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