UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 1 / No. 3 / Published : 2014-03

Order : 1, and page :200 - 207

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Original Article :

Analysis of patient assessment and perception on dentistry medical school’s hospital universitas airlangga

Author :

  1. Della Yan Kartika*1
  2. Thinni Nurul Rochmah*2
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

ABSTRACT   Good assessment and perception of customers on hospital will increase the hospital utilization. This was an observational  study using cross-sectional  approach. This study was aimed to analyze the patient assessment  and perception on Dentistry Medical School’s Hospital Universitas Airlangga on the hospital utilization. The respondents were total population of patient visited the hospital between 17 to 31 July, 2013. The study showed that respondents were less aware with their need in health services. The attitudes, expertise, and responses of dentist and dentistry students  were rated low by the patients.  Patients  perceived  that students  were less friendly and less responsive. They also complained with too long waiting and service time with also combined by too frequent the visit treatment that they must be done.  Therefore  Dentistry  Medical  School’s  Hospital  Universitas  Airlangga  should  improve  the service quality that suitable with what customers expected.   Keywords: dental hospital, hospital image, service utilization

Keyword :

dental hospital, hospital image, service utilization,


References :

Gronroos, C,(2000) Service Management and Marketing England : John Wiley and Sons Ltd

Hariyanti, E.B,(2006) Penentuan kebutuhan Pelatihan Untuk Perawat berdasarkan Training Need Assesment di Ruang Inap Dewasa RS Darmo Surabaya Surabaya : Universitas Airlangga

Kotler, P,(2003) Marketing Management. Eleventh Edition New Jersey : Prentice Hall

Notoatmodjo, S,(2005) Promosi Kesehatan Teori dan Aplikasi Jakarta : PT. Rineka Cipta

Wijono, D,(2008) Manajemen Mutu Rumah Sakit dan Kepuasan Pasien, Prinsip dan Praktek Surabaya : CV. Duta Prima Airlangga





Archive Article

Cover Media Content

Volume : 1 / No. : 3 / Pub. : 2013-03
  1. Analysis Of Patient Assessment And Perception On Dentistry Medical School’s Hospital Universitas Airlangga
  2. Clinic Management In Term Of Preparing Cooperation With Social Health Insurance Provider
  3. Performance Analysis Of Pediatric Ward Pamekasan General Hospitalusing Balanced Scorecard
  4. Job Satisfaction And Performance Of Nurse Based On Workload In Bhayangkara Hospital Lumajang
  5. Efforts In Increasing Universal Child Immunization (uci) Coverage Of Kalirungkut Primary Health Center Surabaya
  6. Determinants Factor Of Low Coverage In Health Serctor Minimum Service Standards Achievement Of Mojo Primary Health Care Surabaya
  7. Factors Affecting Obedience In Nursing Documentation Based On Milgram’s Theory
  8. Cross Selling Implementation From Outpatient Unit To Radiology Unit In Semen Gresik Hospital
  9. Penyebab Turnover Intention Pada Pegawai Instalasi Gizi Rumah Sakit Phc Surabaya
  10. Determinant Factor In Stagnant And Stockout Of Dry Food Inventory In Nutrition Unit Of Bhakti Dharma Husada General Hospital Surabaya

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