UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 1 / No. 1 / Published : 2013-01

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Original Article :

Championship program evaluation as continous quality improvement (cqi)

Author :

  1. Dina Ribka Wijayanti1*1
  2. Nyoman Anita Damayanti2*2
  1. Rumah Sakit Onkologi Surabaya, Surabaya, Jawa Timur
  2. Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya

Abstract :

Continuous Quality Improvement (CQI) is needed to fulfill customer need on health care services. Unfortunately, there was inconsistency betweenChampionship Program implementationand long-term quality improvement program in Surabaya Oncology Hospital. This was adescriptiveevaluation research with quantitativeapproach. Questionnaires were deployed to 13 Championship Programcompilers and 29 participants. In Championship Program implementation, the majority of program compilers and programparticipantswere committed. They perceivedthat Championship Program as a form ofCQI.Spearman bivariate test showed that there was no significant correlation between commitment and perception ofprogramcompilers (p>0.05). There was a significant correlation between perceptionsand commitment ofprogramparticipants(p=0.015). It meant that the more important program participants’ perception of the program makes them more committed. Meanwhile there were still no indicatorsmeasuring program achievement. There was no special allocation time to participate in Championship Program. This research showed that the success ofCQI depend on the perception of program participants about how important this program was. It also dependson how committedparticipantsin the program implementation.The program barrierswhich identified in this research were participants-compilers feedback on the planning and implementation. The feedback never been evaluated as program materials. //

Keyword :

Championship Program, Continuous Quality Improvement, Kaizen, Total Quality Management,


References :

Gaspersz. V.,(2005) Total Quality Management Jakarta : Gramedia Pustaka Utama

MS, B.,,(2011) Penjaminan Mutu Pelayanan Kesehatan dan Akseptabilitasnya Jakarta : Erlangga

Muninjaya, A.A.G.,,(2011) Manajemen Mutu Pelayanan Kesehatan Jakarta : Penerbit Buku Kedokteran Erlangga

Nasution, M.N.,(2005) Manajemen Mutu Terpadu Bogor : Penerbit Ghalia Indonesia

Tjiptono & Diana,(0000) Total Quality Management Yogyakarta : Andi





Archive Article

Cover Media Content

Volume : 1 / No. : 1 / Pub. : 2013-01
  1. Championship Program Evaluation As Continous Quality Improvement (cqi)
  2. Health Financing Impact On Ability To Pay And Catastrophic Payment
  3. Quality Analysis Based On Perception And Expectation Of Patients In Medokan Ayu Community Health Center Surabaya
  4. Equity In Healthcare Delivery
  5. Consumer Behavior Analysis In Inpatient Obstetrics Gynecology Surabaya Islamic Hospital
  6. Utilization Improvement Of Antenatal Care Based On Voice Of The Customer
  7. Performance Improvement Of Hospital Through Cross Functional Teamworks Practices Optimalization
  8. Vertical Equity Analysis On Healthcare Utilization
  9. Switching Barriers Strategy In Improving Patients Loyalty Of Inpatient Muhammadiyah Surabaya Hospital
  10. Drugs Stockout And Stagnant Determinants And Loss In Logistic Unit Of Haji General Hospital Surabaya

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