UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 1 / No. 1 / Published : 2013-01

Order : 7, and page :75 - 82

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Original Article :

Performance improvement of hospital through cross functional teamworks practices optimalization

Author :

  1. Nurul Jannatul Firdausi*1
  2. Ratna Dwi Wulandari*2
  1. Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya
  2. Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya

Abstract :

Cross Functional Teamworks (CFTs) was considered increasing the efficiency in health care business. Less implementation of CFTs decreased the Muhammadiyah Surabaya Hospital performance. The study aimed to analyze High Performace Work Practices (HPWP) as performance improvement of Muhammadiyah Surabaya Hospital. This was observational cross sectional research. There 29 members in 12 Cross Functional Team who met the inclusion criteria. Data was taken by questionnaires and interviews. The research showed that CFTs had several weaknesses, i.e. uncomplate document of CFTs’ task, function and job description. All respondents showed good CFTs even the cross functional boundary was not clear. HPWP which measured by six criterias (selection, reward, performance measurement, conflict resolution, cross functional meetings, cross functional boundary spanner) were mostly not good. The implementation of High Performance Work Practices by CFTs only good in 4 teams (Accreditation Team, Patient Safety Team, Education and Training Team, Folmularium Team). Muhammadiyah Surabaya Hospital management needs to reorganize the CFTs, increase the frequency of informal meeting and complement the team’s role document. //

Keyword :

Cross Functional Teamworks, High Performance Work Practices, Hospital Performance,


References :

Gittel, J.,,(2009) Relational Coordination : Guidelines For Theory, Measurement And Analysis Massachusetts : Brendeis University

Gomes, C.,,(1995) Manajemen Sumber Daya Manusia Yogyakarta : Andi Offset

Kalam, D.Z.,,(2008) Effect of Similiarity-Dissimiliarity, Team Cohesion, and Hospital Cross Functional Teamworks Effectiveness on Organizational Performance Florida : Lynn University

Kotler & Armstrong,(2008) Prinsip Prinsip Pemasaran Jakarta : Erlangga

Wijono, D,(2007) Manajemen Program dan Kepemimpinan Kesehatan Surabaya : CV. Duta Prima Airlangga





Archive Article

Cover Media Content

Volume : 1 / No. : 1 / Pub. : 2013-01
  1. Championship Program Evaluation As Continous Quality Improvement (cqi)
  2. Health Financing Impact On Ability To Pay And Catastrophic Payment
  3. Quality Analysis Based On Perception And Expectation Of Patients In Medokan Ayu Community Health Center Surabaya
  4. Equity In Healthcare Delivery
  5. Consumer Behavior Analysis In Inpatient Obstetrics Gynecology Surabaya Islamic Hospital
  6. Utilization Improvement Of Antenatal Care Based On Voice Of The Customer
  7. Performance Improvement Of Hospital Through Cross Functional Teamworks Practices Optimalization
  8. Vertical Equity Analysis On Healthcare Utilization
  9. Switching Barriers Strategy In Improving Patients Loyalty Of Inpatient Muhammadiyah Surabaya Hospital
  10. Drugs Stockout And Stagnant Determinants And Loss In Logistic Unit Of Haji General Hospital Surabaya

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