UNIVERSITAS AIRLANGGA



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Jurnal Farmasi dan Ilmu Kefarmasian

ISSN

Vol. 1 / No. 2 / Published : 2014-12

Order : 1, and page :30 - 35

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Original Article :

Evaluasi mutu pelayanan di apotek komunitas kota kendari berdasarkan standar pelayanan kefarmasian

Author :

  1. Sunandar Ihsan*1
  2. Putri Rezkya*2
  3. Nur Illiyyin Akib*3
  1. Dosen Fakultas Farmasi, Universitas Halu Oleo, Kendari
  2. Dosen Fakultas Farmasi, Universitas Halu Oleo, Kendari
  3. Dosen Fakultas Farmasi, Universitas Halu Oleo, Kendari

Abstract :

Pharmacy's service in Indonesia was rated by some observers as below standard and pharmacists are still not properly carry out its role. This research aimed to know service quality in Kota Kendari community pharmacies.This research is a descriptive evaluative research. Data collected from 519 respondents  with simple random sampling used questionnaires and implementation of pharmaceutical care by pharmacist with accidental sampling in June-August 2014 spread across community pharmacies in Kendari.The result showed that the percentage rate is 76.70% consumer satisfaction with enough category. Fixed percentage of any document procedures and the enactment of dispensing time is 60% with enough categories. Pharmacist percentage of pharmacies manages quality guarantee is 40% with less category. Generally, based on the standard score pharmacy services set by the health department of the Republic of Indonesian in year 2008 that quality of service in community pharmacies Kendari city has medium category.

Keyword :

service quality, consumer satisfaction, time dimension, procedure still,


References :

Arikunto S,(2010) Prosedur Penelitian: Suatu Pendekatan Praktik, Edisi Revisi Yogyakarta : Rineka Cipta

Pedoman Cara Pelayanan Kefarmasian Yang Baik,(2011) Mashuda A Jakarta : Departemen Kesehatan RI

Persepsi Konsumen Apotek Terhadap Pelayanan Apotek Di Tiga Kota Di Indonesia,(2009) Handayani RS, Raharni, Retno G Jakarta : Makara Kesehatan

Dilema Apoteker Dalam Pelayanan Kefarmasian,(2004) Kuncahyo I Surakarta : www.suarapembaruan.com

Kepuasan Pasien Terhadap Pelayanan Resep di Apotek Kopkar Rumah Sakit Budhi Asih Jakarta,(2005) Harianto NK, Sudibyo S Jakarta : Majalah Ilmu Kefarmasian





Archive Article

Cover Media Content

Volume : 1 / No. : 2 / Pub. : 2014-12
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