UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Ners

ISSN 1858-3598

Vol. 8 / No. 1 / Published : 2013-04

Order : 10, and page :81 - 87

Related with : Scholar   Yahoo!   Bing

Original Article :

Model development of nursing student loyalty in politeknik of health

Author :

  1. Hammad*1
  2. Nursalam*2
  3. Ninuk Dian K.*3
  1. Poltekkes Banjarmasin Jurusan Keperawatan Jl. HM Cokrokusumo No 3A Kelurahan Sei Besar Banjarbaru Kalimantan Selatan
  2. Fakultas Keperawatan UA
  3. Fakultas Keperawatan UA

Abstract :

Introduction : Loyalty of nursing student is an important factor that nursing education should pay attention in order to compete with other nursing educations ; involved by perceived value, expectation, and quality assurance in nursing higher education. The purpose of this study was to develop a loyalty model of nursing student in nursing higher education. Methods : This study was an explanatory research with cross sectional approach. Population were nursing student in Poltekkes Banjarmasin, with 112 samples which is selected by proportional random sampling. Data was collected by giving questionnaire and analyzed by partial least square. Result : Result of this study indicates that was an effect of costumer expectation on quality assurance in nursing higher  education, there was effect of costumer expectation on perceived value in nursing student, there was an effect of customer expectation on student satisfaction (4) there was effect of quality assurance in nursing higher education, there wasn’t any affect of quality assurance in nursing higher  education on student satisfaction, there was effect of perceived value in nursing student on student satisfaction, there was effect of student satisfaction on student loyalty. Discussion : Overall result of this research were, student loyalty in nursing higher education developed by student satisfaction. Student satisfaction formed by perceived value. Perceivedvaule developed from two aspects quality assurance, and student expectation, quality assurance of higher education wasn’t directly effect to student satsfaction. However, indirectly effect through student perceived value.(3) student satisfaction in nursing higher education was stronger effect than any other variable in this loyalty model.Loyaltymodel in this research can be use for improvement student loyalty on health education that focused on improvement student satisfaction without deny the other aspect.  Further research is needed to analyze word of mouth effect on student loyalty.  

Keyword :

Nursing Student Loyalty, Nursing Bachelor, Student Satisfaction,


References :

Wibowo, A.J.I., dan Mulyono, F.,(2009) Dampak Ekspektasi Pelanggan, Persepsi Kualitas, dan Persepsi Nilai terhadap Kepuasan Pelanggan, serta Implikasinya terhadap Kepuasan Pelanggan - : Jurnal Ekonomi Fakultas Unpar, 13 (1), 64 - 95

Tjiptono, F.,(2011) Manajemen dan Strategi Merk Yogyakarta : Andi Offset





Archive Article

Cover Media Content

Volume : 8 / No. : 1 / Pub. : 2013-04
  1. Oxytocin Level And Breast Engorgement In Primipara Mother With Postpartum Blues
  2. Topical Breastmilk: Nursing Care Of Newborn Umbilical Cord
  3. Effectiveness, Safety, And Side Effect Of Depo Progestin And Depo Vigestron Contraception
  4. Nursing Care Model Development By Cope Approach For Reducing Parent’s Hospitalization Stress With Cancer Children
  5. The Relationship Of Ns1 Antigen Profile And Days Of Illness In Children With Dengue Virus Infection
  6. Promoting Psycho-social-spiritual Response In Patients With Type 2 Diabetes Mellitus Through Aplication On Self Care Management Modul
  7. Independence Functions Of Stroke Patients With "gait" Exercise
  8. Development Of Nosocomial Infection Prevention Measured By Nurses At Hospital Based On Health Belief Model
  9. Water Consumption On The Morning To Constipation Of Patient With Immobilization
  10. Model Development Of Nursing Student Loyalty In Politeknik Of Health
  11. Predictors Of Burden And Depression Levels Of Caregivers Caring For Relatives With Dementia In The Community
  12. Family Experience In Handling The Elderly In Cultural Aspects Of Indonesia
  13. (elderly Fall Risk Assessment (elderly) Scale Using Hendrich Falls Fall And Morse Scale)
  14. Family Behavior In Maintenance Status Hb Chronic Renal Failure Patients Through Family Centered Care Approach Of Diet Fe Management
  15. Life Experiences Of Patients Suffering End Stage Renal Disease
  16. Marketing Mix By Bed Occupancy Ratio (bor)
  17. Recommendation In Decreasing Burnout On The Contract Nurses
  18. Islamic Caring Model On Increase Patient Satisfaction
  19. The Effect Of Family Therapy With Spiritual Approach Toward Family’s Health Belief Model In Taking Care Of Patient With Schizophrenia

Information index.php/JIPK/JN