UNIVERSITAS AIRLANGGA



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Libri-Net

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Vol. 4 / No. 1 / Published : 2015-01

Order : 2, and page :18 - 30

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Original Article :

Dimensi kualitas layanan di perpustakaan perguruan tinggi (studi deskriptif tentang tanggapan pengguna terhadap dimensi kualitas layanan di perpustakaan universitas airlangga)

Author :

  1. Dini Yuniarta*1
  1. Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik

Abstract :

This study discusses the user's perception of the dimension of library service quality information at Airlangga University Library. The method used in this research is quantitative method, and the type of research is the descriptive type. By using this method, the researchers intend to identify and describe perceptions of the quality dimensions provided by the library. The sampling technique used was purposive sample based specific purpose and some considerations. Method of measuring library service quality dimensions used in this study is LibQUAL+. LibQUAL+ is a market survey for research libraries in the library service quality dimensions method developed by Colleen Cook, Bruce Thompson, Fred Health, and Russell Thompson in 2001. In connection with this, the researchers wanted to examine how perceptions of service quality dimensions contained in the library Airlangga University. By using the dimensions and aspects of service quality Cook et al (2001), will be known how the user's perception of the quality of services provided that service providers Airlangga University library. In accordance with the purpose of Airlangga University library to support Tri Dharma Perguruan Tinggi. Overview of library user perception of the quality of services provided by the library of the University of Airlangga, have different results. (1) Dimensions that Affect services include empathy, responsiveness and assurance,  is still considered necessary to improve the quality of personal service providers. (2) Dimension reliability scores well in terms of a reliable management information. (3) The dimensions of the ubiquity and ease of access has a positive perception of the user where the shape, time, and existence is easily accessible by the user. (4) The dimensions of the comprehensive collection where users rate the library has not been able to provide a collection of complete and up to date. (5) The dimensions of the self-reliance rated users already well with the instructions to access the service in the library. (6) The dimensions of the library as place which includes the library is used as a convenient place to move, symbol libraries that have a good image to the development of education, as well as the physical condition of the building and the rooms are comfortably accessible

Keyword :

quality of service, the library, the user, libqual+, -,


References :

M.N. Nasution,(2004) Manajemen Jasa Terpadu Jakarta : Ghalia Indonesia

Tjiptono, Fandy,(2005) Prinsip-PrinsipTotal Quality Service Yogyakarta : ANDI

Basuki, Sulistyo,(1991) Pengantar Ilmu Perpustakaan Jakarta : Gramedia Pustaka Utama





Archive Article

Cover Media Content

Volume : 4 / No. : 1 / Pub. : 2015-01
  1. Manajemen Pemasaran Perpustakaan Bung Karno
  2. Dimensi Kualitas Layanan Di Perpustakaan Perguruan Tinggi (studi Deskriptif Tentang Tanggapan Pengguna Terhadap Dimensi Kualitas Layanan Di Perpustakaan Universitas Airlangga)
  3. Perbedaan Motivasi Kerja Antara Tenaga Pustakawan Dengan Tenaga Administrasi (studi Komparatif Tentang Perbedaan Motivasi Kerja Antara Tenaga Pustakawan Dengan Tenaga Administrasi Di Perpustakaan Universitas Airlangga)
  4. Kebutuhan Informasi Pada Guru Reguler Smp Inklusi Negeri Di Surabaya Information Need On Regular Teachers Junior High School Inclusion State In Surabaya )
  5. Pola Perilaku Penemuan Informasi (information Seeking Behaviour) Mengenai Politik Kampus Di Kalangan Anggota Organisasi Mahasiswa Ekstra Kampus Di Universitas Airlangga
  6. Perilaku Literasi Visual Di Kalangan Pencinta Komik Di Surabaya
  7. Analisa Kompetensi Arsiparis Dari Konsep Pengembangan Penyelenggaraan Sikn-jikn Pada Badan Arsip Se-jawa Timur
  8. Analisis Sitiran Terhadap Tesis Mahasiswa Magister Sains Manajemen Tahun 2010 Sampai Dengan 2013 Dan Ketersediaan Literatur Di Ruang Baca Fakultas Ekonomi Dan Bisnis Universitas Airlangga
  9. Kualitas Layanan Di Perpustakaan Umum Kota Madiun (studi Deskriptif Tentang Kualitas Layanan Dengan Menggunakan Libqual Di Perpustakaan Umum Kota Madiun)
  10. Penggandaan Karya Cetak Oleh Mahasiswa Ilmu Informasi Dan Perpustakaan (studi Konstruksi Sosial Penggandaan Karya Cetak Oleh Mahasiswa Ilmu Informasi Dan Perpustakaan Unair Surabaya)
  11. Analisis Sitiran Terhadap Karya Akhir Mahasiswa Program Pendidikan Dokter Spesialis (ppds-i) Fakultas Kedokteran Universitas Airlangga-rsud Dr. Soetomo Tahun 2012 Dan 2013 : Suatu Kajian Bibliometrika
  12. Analisis Kebijakan Pengembangan Koleksi Terbitan Berkala Di Perpustakaan Perguruan Tinggi Kristen Petra
  13. Perilaku Penemuan Informasi Kesehatan Di Kalangan Odha ( Studi Deskriptif Tentang Perilaku Penemuan Informasi Kesehatan Odha Di Kota Surabaya
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  15. Pengaruh Desain Interior Perpustakaan Its Surabaya Terhadap Kenyamanan Pengguna
  16. Perancangan Sistem Informasi Penelitian Jurusan Teknik Industri Fti-its
  17. Pengaruh Gaya Kepemimpinan Terhadap Kinerja Pustakawan Pada Perpustakaan Perguruan Tinggi Negeri Di Surabaya
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  20. Perilaku Penemuan Informasi Jurnal Ilmiah Di Kalangan Mahasiswa Pengguna Perpustakaan Universitas Airlangga

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