UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 11 / No. 1 / Published : 2013-01

Order : 5, and page :21 - 25

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Original Article :

Organizational citizenship behavior development to improve puskesmas performance

Author :

  1. YATIANININGSIH*1
  1. Dinas Kesehatan Kabupaten Banyuwangi

Abstract :

In 2007-2009, out of 45 Puskesmas in Banyuwangi Regency, only three Puskemas with the lowest  coverage and needed strong  support and  reinforcement to improve  and  increase the  visitation of K1 and  K4 using  Organizational Citizenship Behavior (OCB). The issue of this research is the low coverage of Antenatal Care (ANC) particularly K1 and K4. The purpose of this research is to formulate a recommendation of OCB development efforts to increase ANC services (K1 and K4) visitation in Banyuwangi Regency Puskesmas. This is an observational study using survey approach, conducted from November until December 2010.  Sample are 9 Puskesmas, taken  by selective sampling method determined by the  K1 and  K4 achievements with coverage category of good, sufficient, and  less  sufficient. Research instruments are checklists and closed questionnaires performed with interview technique. Data is analyzed by cross tabulation  to comprehend the frequency distribution.  Research results  showed there was a strong  correlation between perception of interaction quality between superiors and subordinates and OCB implementation. The most  influential organizational factors supporting OCB implementation were cultural factor and organizational  climate.  Organizational performance in ANC service in Banyuwangi Regency was sufficient.

Keyword :

Organizational Citizenship Behavior, Puskesmas Performance,


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Archive Article

Cover Media Content

Volume : 11 / No. : 1 / Pub. : 2013-01
  1. Recommendation On Nursing Staff Job Rotation System At Sidoarjo Delta Surya Hospital
  2. The Relationship Between Service Convenience And Behaviour In Post-maternity Care Utilization
  3. The Effort In Increasing Out-patients Visits At Dental Clinic Using Marketing 3.0 Approach
  4. Performance Improvement Through Increased Job Satisfaction And Organizational Citizenship Medical Employee
  5. Organizational Citizenship Behavior Development To Improve Puskesmas Performance
  6. Strategy To Increase The Antenatal Care Visitation
  7. Softskills Development Strategy Of Doctors And Nurses To Performance Improvement In Karangasem General Hospital Bali
  8. Recommendation On Decreasing The Employee’s Turnover Rate Using The Analysis Of Pushing And Pulling Factors
  9. Marketing Mix Based On Marketing Strategy And Matrix Of Boston Consulting Group
  10. Recommendation On Building Loyalty Based On Experiential Marketing Of Dental Clinic Customers

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