UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 10 / No. 3 / Published : 2012-09

Order : 5, and page :147 - 151

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Original Article :

Performance evaluation using malcolm baldrige national quality award for improving quality service

Author :

  1. Titin Ekowati*1
  1. Rumah Sakit Umum Daerah Kabupaten Sidoarjo

Abstract :

ABSTRACT   The hospital was a health care institution that organize  the complete individual health care that provides inpatient care, outpatient and emergency room (ER). One of the problems that exist in ER Ibnu Sina Hospital Gresik now was the high number of false cases of emergency, it was feared could affect the quality of emergency care in the ER. The purpose of this study was measure the performance of the emergency room team with MBNQA to increase the quality of service in case of emergency in ER Ibnu Sina Hospital Gresik.  This study  used a descriptive quantitative  research methods. Data analysis  using  descriptive statistics. The results  consists of seven parts: the calculation  of ER team  performance by using  the seven criteria of Malcolm Baldridge  National Quality Award. Based on these results,  it’s recommended to the ER team to improve  the quality of emergency care in ER Ibnu Sina Hospital Gresik. Recommendations for Ibnu Sina Hospital Gresik is to provide an opportunity to the ER’s staff with a good performance in order to continue their education to the higher level and made special policies to open department outpatient after hours to reduce the number of false emergency. To the other researchers are recommend that further research be  done on the relationship  between one and other criteria in the Malcolm Baldrige.   Keywords: Malcolm Baldrige National Quality Award, Emergency Room

Keyword :

Malcolm Baldrige National Quality Award, Emergency Room,


References :

Departemen Kesehatan,(2008) Standar Pelayanan Minimal Rumah Sakit Jakarta : Departemen Kesehatan

Gaspersz, V,(2011) Sistem Manajemen Kinerja Terintegrasi BSC dengan Malcolm Baldridge dan Lean Six Sigma Supply Chain Management Bogor : Vinchristo Publication

Robbins, Stephen P,(1996) Perilaku Organisasi: Konsep, Kontroversi, Aplikasi New Jersey : Prentice Hall Inc

Sadikin, I,(2009) Self-Assessment Berbasis MBNQA Pekanbaru : Self-Assessment Berbasis MBNQA

Sadikin, I,(2009) Bunga Rampai Kriteria MBNQA, Edisi 6 Pekanbaru : Bunga Rampai Kriteria MBNQA, Edisi 6

Sadikin, I,(2009) Penuntun Menyusun Aplikasi Baldridge Criteria for Performance Excellence Pekanbaru : Penuntun Menyusun Aplikasi Baldridge Criteria for Performance Excellence

Sugiyono,(2009) Metode Penelitian Kuantitatif, Kualitatif dan R & D Bandung : Alfabeta





Archive Article

Cover Media Content

Volume : 10 / No. : 3 / Pub. : 2012-09
  1. Influence Analyses Of Officers Organizational And Occupational Commitment To Leprosy Program Performance In Public Health Center Of Bojonegoro Regency
  2. Recommendation Of Development Qwl (quality Of Work Life) Based On Qwl Effect Analysis On Nurse Job Satisfaction In Leprosy Hospital Of Sumberglagah Pacet Mojokerto
  3. Recommendations For Improving The Organizational Learning Of Creativity In Leprosy Hospital Sumberglagah
  4. Improvement Task Performance, Contextual Performance And Job Satisfaction Of Radiology Unit Staff Based On Job Characteristic, Motivation And Work Attitude Analysis In St. Vincentius Catholic Hospital Surabaya
  5. Performance Evaluation Using Malcolm Baldrige National Quality Award For Improving Quality Service
  6. Analysis Of The Influence Of Predisposing, Enabling And Reinforcing Factors On Compliance Of Pulmonary Tb Treatment In Bojonegoro
  7. A Strategy Design Of Marketing Based On Product Life Cycle As An Effort To Increase Visits To Ketapang Al Hikmah Clinic In Sampang Regency
  8. Analysis Influence Self Leadership Development Of The Head Of Public Health Centers On Performance Of Public Health Centers
  9. Recommendations To Improve Maternity Health Facility In The Work Area District Health Center Jrangoan Sampang
  10. Characteristics Analysis Of Customers And The Types Of Brand Associations As An Efforts To Improve The Utilization Of Voluntary Counselling And Testing Clinic
  11. Efforts To Improve Inpatient Transaction Processing System
  12. Active Case Treatment Is More Cost Effective For Early Stage Lung Tb Treatment
  13. Operational Research Use Modified Problem Solving Cycle To Improve Performance Of Manager

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