UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 2 / No. 1 / Published : 2014-01

Order : 5, and page :42 - 47

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Original Article :

Analysis of determined factors of tardiness providing documents service in outpatient medical record unit

Author :

  1. Permata Adi Raja*1
  2. Setya Haksama*2
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

showed by the waiting time of patients. There are a many factors of waiting time of patients and the primary ones is a service time. This research was to determined factors of tardiness providing documents service in outpatient medical record unit in haji surabaya hospital. This research was an observational study with analytic and cross sectional design. The subjects were drawn from the population by accidental sampling with a sample of the patients as many as 70 respondence. The study was conducted for 2 weeks. The dependent variable is service time and the independent variables are educational level, job experience, employee’s behavior, human resources, distance and the outpatient positions, SOP, varieties of patient, amount of clinic, the availability documents, and clinic schedule. Correlation test was obtained the independent variables such as human resources and SOP have a correlation with the services time (p<0,05). Based on regression logistic test, a variables of the human resources (p=0,00) and SOP inflenced the service time (p=0,024). The conclusion of this research is the main factor that cause of the legth time of standard operating procedure (SOP). The recommendation for Haji Surabaya Hospital are should improvement organizational systems mainly on compliance officers to existing regulations and the addition of a medical record staff of outpatient medical recordunit.

Keyword :

determined factors, hospital, medical records, outpatient, tardiness,


References :

Fitroh, Mahyub A.,(2006) Upaya Mempercepat Waktu Pengiriman Status Rawat Jalan RS PHC Surabaya Surabaya : Universitas Airlangga

Sostroamoro, S. dan Ismael, S,(2002) Dasar- dasar Metodologi Penelitiaan Klinis Jakarta : PT. Sagung Seto

Timpe, D.,,(1991) Seri Ilmu dan Seni Manajemen Bisnis Mengelola Waktu Jakarta : PT. Elex Media Computindo





Archive Article

Cover Media Content

Volume : 2 / No. : 1 / Pub. : 2014-01
  1. Analysis Of Health Service Quality According To The Dimensions Of Dabholkar In Mina Pavilion Siti Khodijah Hospital Sepanjang
  2. Analysis Of Outpatient Satisfaction With Costumer Value Index Of Potential Gain
  3. Analysis Of Service Quality According Brady And Cronin Concept In Pediatrics Clinic
  4. Reutilization Willingness Analysis Based On Assesment And Expectation Of Maternity Patients
  5. Analysis Of Determined Factors Of Tardiness Providing Documents Service In Outpatient Medical Record Unit
  6. Analisis Kebutuhan Obat Pnanalysis Of Pneumonia Drugs Needs In Toddlers Based On Morbidity Method At City Pharmaceutical Warehouse In Surabaya
  7. Brand Image Rsud Ploso Jombang After Being Change Status Of Health Center Hospital
  8. Analyze Patient Satisfaction To The Service Quality By Donabedian Theory In The Laboratory Installation

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