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Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 2 / No. 4 / Published : 2014-04

Order : 4, and page :243 - 254

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Original Article :

Determinant factorsoflong-time outpatient medical records provision in dr. moh. soewandhie hospital surabaya

Author :

1. Wasiadi Hikmatullah Farhatani*¹
2. Ratna Dwi Wulandari*²

1. Mahasiswa Fakultas Kesehatan Masyarakat
2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

One of the issues concerning to the quality of hospital care is the medical records. Dr. Moh.Soewandhie Hospital in Surabaya failed to provide outpatient medical records in accordance to the standard. Therefore, this study aimed to analyze determinant factors in the long-time provision for outpatient medical records at dr.Moh. Soewandhie hospital Surabaya. This was an observational descriptive study and used cross sectional study design. This study used total population as many as 19 employees at outpatient medical record unit that worked in customer service, registration, outpatient medical records searching and medical records distribution. Data obtained through interviews, assessment, observation and documents accordance. Data was analyzed using quantitave method with qualitative method for additional information. There weresix determinant factors, that were employee workload, facilities, the wide for medical record storage, work distance, outpatient medical record storage and job design. These factors were the root of problems in the failure of outpatient medical record provision.

Keyword :

determinant factors, medical records, outpatient,

References :

Fred C. Windisch, F. C.,(2007) In A Leadership Guide for Combination Fire Departments Sudbury : Jones and Bartlett

Marihot Tua Efendi Hariandja, Y. H.,(2002) Manajemen Sumber Daya Manusia Jakarta : Grasindo

Sulistiyorini, C.,(2008) Tinjauan Faktor Penyebab Waktu Tunggu Pelayanan Pendaftaran Pasien Umum Rawat Jalan Di Rumah Sakit Umum Daerah Sragen Vol 2, pp 1 : Jurnal Ilmiah AKBID dan APIKER Mitra Husada Karanganyar

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Content

Volume : 2 / No. : 4 / Pub. : 2014-04

Pregnant Patient Satisfaction In The Process Of Vertical Referral Mother And Child Health Care Capacity Planning As An Effort To Decrease Net Death Rate In Neonatal Room Assessment Of Patient Satisfaction For The Quality Of Care In Hospital Outpatient Departement Of H.s. Samsoeri Mertojoso Surabaya Determinant Factorsoflong-time Outpatient Medical Records Provision In Dr. Moh. Soewandhie Hospital Surabaya Influence Of Individual Characteristics, Psychology And Social To The Place Deliveries Selection In Health Facilities Antenatal Care Service Quality Benchmarking In Public Health Center Based On Juran Trilogy Influence Of Leadership On The Dr. Soegiri General Hospital Lamongan Performance Implementation Of National Health Insurance Policy On Midwives Practice In Bangkalan Health Centers Region

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