UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 1 / No. 3 / Published : 2014-03

Order : 3, and page :217 - 224

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Original Article :

Performance analysis of pediatric ward pamekasan general hospitalusing balanced scorecard

Author :

  1. Setya Haksama*1
  2. Muhammad Rofiqi*2
  1. Dosen Fakultas Kesehatan Masyarakat
  2. Mahasiswa Fakultas Kesehatan Masyarakat

Abstract :

ABSTRACT Medical record data during 2010-2012 showed the pediatric ward in Pamekasan Hospital had the lowest values of BOR and never reach standards 75%.This study aimed to analyze the Pediatric ward performance using   balanced   scorecard.This   was   a   descriptive-observational   study   with   qualitative   and   quantitative approaches. The  study used cross  sectionaldesign.  Questionnaire for external customer  were given to the families of patients with a sample size of 100 peoples. Other questionnaire was given to 16 employees as internal customer. Interviews and secondary data collection on proses bisnis internal process, and learning and growth perspective were given to the leader of each. Scoring and weighting results showed the financial perspective was bad (-0.275). Other prespective, customer focus was good (+1.089). Unfortunatley this was not supported by its internal business process perspective which catogarized as mostly bad (-2.000) and bad learning and growth perspective (- 0.100). The conclusion was the customer perspective only positive values among the four perspectives. It was important to implement a customer-focused service to improve performance based on the application of training, innovation, and dissemination Standard Operational Procedure and so that performance assessment can be made, and doing recording expenses so that profits can be known. Keywords: balanced scorecard, Pediatric Ward Performance, Scoring and weighting

Keyword :

balanced scorecard, Pediatric Ward Performance, Scoring and weighting,


References :

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Dharma,S,(2005) Manajemen Kinerja Falsafah Teori dan Penerapannya Yogyakarta : Pustaka Pelajar

Haksama, S., Lusno, M.F.D., Kustriyono, B.,& Dzulquarnain, A.H.,,(2012) Kegiatan Monitoring, Evaluasi, dan Pelaporan Penyelenggaraan Otonomi Daerah Kota Bontang Kalimantan Timur Surabaya : SKJSN Unair

Jotlely, H,(2005) Analisis Kinerja Berdasarkan Balanced Scorecard Dalam Upaya Peningkatan Kepuasan Pelanggan di Unit Rawat Inap RSD Dr. R. Soedarsono Kota Pasuruan.Master Degree Surabaya : Universitas Airlangga

Kaplan, R.S., & Norton, D.P,(2005) Balanced Scorecard: Menerapkan Strategi Menjadi Aksi Jakarta : Erlangga

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Noe, R., Hollenbeck, J.R., Gerhart, B., & Wrig



Archive Article

Cover Media Content

Volume : 1 / No. : 3 / Pub. : 2013-03
  1. Analysis Of Patient Assessment And Perception On Dentistry Medical School’s Hospital Universitas Airlangga
  2. Clinic Management In Term Of Preparing Cooperation With Social Health Insurance Provider
  3. Performance Analysis Of Pediatric Ward Pamekasan General Hospitalusing Balanced Scorecard
  4. Job Satisfaction And Performance Of Nurse Based On Workload In Bhayangkara Hospital Lumajang
  5. Efforts In Increasing Universal Child Immunization (uci) Coverage Of Kalirungkut Primary Health Center Surabaya
  6. Determinants Factor Of Low Coverage In Health Serctor Minimum Service Standards Achievement Of Mojo Primary Health Care Surabaya
  7. Factors Affecting Obedience In Nursing Documentation Based On Milgram’s Theory
  8. Cross Selling Implementation From Outpatient Unit To Radiology Unit In Semen Gresik Hospital
  9. Penyebab Turnover Intention Pada Pegawai Instalasi Gizi Rumah Sakit Phc Surabaya
  10. Determinant Factor In Stagnant And Stockout Of Dry Food Inventory In Nutrition Unit Of Bhakti Dharma Husada General Hospital Surabaya

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