Masyarakat, Kebudayaan dan Politik
ISSN Lama 0216-2407, Baru 2086-7050
Vol. 21 / No. 3 / Published : 2008-07
Order : 9, and page :276 - 271
Related with : Scholar Yahoo! Bing
Original Article :
Penerapan polda jatim standard organisation (pjso) 2006: studi evaluasi
Author :
- Yan Yan Cahyana*1
- Departemen Ilmu Komunikasi, FISIP, Universitas Airlangga
Abstract :
Evaluation study of SPK in several Police Department in East Java is an effort to stratify the service quality or to compare SPK unit service to the need of the community. Furthermore, this paper explores how far the police service has been used by the community. This evaluation study report is expected to be a strategic base both internally and externally in order to empower the personnel of Police Department to build positive image as a governmental institution which provides service to the community.
Keyword :
police, service, strategic base, community.,
References :
Karo Renbang Polda Jatim Karo Renbang Polda Jatim,(2003) Lembaran Lepas (bahan seminar): Institusionalisasi Standar Pelayanan Minimal Sebagai Wujud Reformas. Surabaya. : POLRI
Lenvine Lenvine,(1990) Public Administration: Chalenges, Choices,Consequences. Illionis. : Scot Foreman.
N.V Mac Donald,(1977) Improving Management Performance: The Contribution of Productivi. Dalam: A. Djamaludin (ed). Teknik Penyusunan Skala Pengukur. Yogyakarta. : Pusat Penelitian Kependudukan, UGM.
R. L. Aritonang,(2005) Kepuasan Pelanggan: Pengukuran dan Penganalisisan dengan SPSS. Jakarta. : Gramedia Pustaka Utama.
Donelly Gibson,(1996) Manajemen (terjemahan oleh Zuhad Ichyaudin). Jakarta. : Erlangga.
James, L. Gibson,(1991) Organisasi Perilaku Struktur dan Proses. Jakarta. : Erlangga.
Ratminto Ratminto,(2005) Manajemen Pelayanan: Pengembangan Model Konseptual, Penerapan Citizen’s Charter dan Standar Pelayanan Minimal. Yogyakarta
Archive Article
| Cover Media | Content |
|---|---|
 Volume : 21 / No. : 3 / Pub. : 2008-01 |
|
