UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Ners

ISSN 1858-3598

Vol. 7 / No. 1 / Published : 2012-04

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Original Article :

Mutu asuhan keperawatan berdasarkan analisis kinerja perawat dan kepuasan perawat dan pasien (quality of nursing care based on analysis of nursing performance and nurse and patient satisfaction)

Author :

  1. Abdul Muhith*1
  2. Nursalam*2
  1. Stikes Majapahit Mojokerto
  2. Dosen Fakultas Keperawatan UA

Abstract :

Introduction: Nurses who frequently often contact to patients and most of their time serve patients in 24 hours, have an important role in caring for the patient. Patient satisfaction as quality indicator is the key success for competitiveness of service in hospital. The aim of this research was to develop nursing service quality model based on the nursing performance, nurse and patient satisfaction. Methods: The research method used cross sectional study, at 14 wards of Gresik Hospital.  Research factors were namely: oganization characteristic (organization culture and leadership), work factors (feedback and variety of nurses work), nurse characteristics (motivation, attitude, commitment and mental model), nursing practice, interpersonal communication, nurse and patient satisfaction. Statistical analysis of study data was analyzed by Partial Least Square (PLS).  Results: The results of nursing performance revealed that nurse characteristic were not affected by organization culture and leadership style, nurse characteristics were affected by work factors, nurse characteristics affected nursing quality service (nursing practice, nursing professional, nurse and patient satisfaction), nurse satisfaction did not affect nursing professionals. Discussion: Based on the overall results of the development of nursing care model that was originally only emphasizes the process of nursing care only, should be consider the input factor of organizational characteristics, job characteristics, and characteristics of individual nurses and consider the process factors of nursing care standards and professional performance of nurses and to consider the outcome factors nurse and patient satisfaction. So in general the development model of quality of existing nursing care refers to a comprehensive system of quality. It is recommended: 1. need for training either on or off the job training on knowledge skills and therapeutic communication, 2. education and training professionals outside and soft skills held by the group of the nursing profession, 3. application of remuneration for nurses, 4. the existence of hospital policies that support the independence of the nursing profession.

Keyword :

Nursing Service Quality, Determinant Factors of Performance, Satisfaction,


References :

Depkes RI,(2005) Standar tenaga keperawatan di rumah sakit Jakarta : Depkes RI

Nursalam,(2008) Proses dan dokumentasi keperawatan Jakarta : Salemba Medika





Archive Article

Cover Media Content

Volume : 7 / No. : 1 / Pub. : 2012-04
  1. Respons Psikologis (kecemasan Dan Depresi) Dan Respons Biologis (cortisol, Ifn-γ Dan Tnf-α) Pada Pasien Stroke Iskemik Dengan Pendekatan Model Home Care Holistic (psychological Respons (anxiety And Depression) And Biological Respons (cortisol, Ifn-γ And Tnf-α) In Ischemic Stroke Patients By Home Care Holistic Model Approach)
  2. Peningkatan Self-care Agency Pasien Dengan Stroke Iskemik Setelah Penerapan Self-care Regulation Model (the Improvement Of The Self-care Agency For Patients With Ischemic Stroke After Applying Self–care Regulation Model In Nursing Care)
  3. Tingkat Kepatuhan Pasien Gagal Ginjal Kronik Dalam Pembatasan Cairan Pada Terapi Hemodialisa (the Compliance Chronic Renal Failure Patient On Restrictions Liquids In Hemodialysis Therapy)
  4. Konsep Diri, Dukungan Sosial Dan Kecemasan Menghadapi Keadaan Sakit Pada Pasien Fraktur (self-concept, Social Support, And Anxiety In Dealing With Fractured-patient)
  5. Faktor Risiko Timbulnya Diabetes Mellitus Pada Remaja Smu Di Kota Malang The Risk Factors Of Diabetes Mellitus In Adolescent High School In Malang City
  6. Mutu Asuhan Keperawatan Berdasarkan Analisis Kinerja Perawat Dan Kepuasan Perawat Dan Pasien (quality Of Nursing Care Based On Analysis Of Nursing Performance And Nurse And Patient Satisfaction)
  7. Model Adaptif Conservation (acm) Dalam Meningkatkan Dukungan Keluarga Dan Kepatuhan Berobat Pada Pasien Tb Paru Di Wilayah Kota Surabaya (adaptif Conservation (acm) Model In Increasing Family Support And Compliance Treatment In Patient With Pulonary Tuberculosis In Surabaya City Region)
  8. Pengembangan Model Peningkatan Kinerja Tenaga Keperawatan Dalam Penerapan Manajemen Terpadu Balita Sakit (mtbs) Di Surabaya (the Development Of Nursing Job Performance Model In The Implementation Of Integrated Management Of Childhood Illness (imci) In Surabaya)
  9. Peningkatan Kebersihan Diri Pada Pasien Halusinasi Dengan Pendekatan Metode Partisipatif Dan Rewards (the Increase Of Self Personal Hygiene Patient With Hallusination By Nursing Methods Of Partisipatif And Rewards Approach)
  10. Ekspresi Protein Er (estrogen Receptor) Pada Kanker Payudara Derajat Keganasan Baik, Sedang Dan Buruk (protein Expression Er (estrogen Receptor) In Breast Cancer Degree Of Malignancy Low, Moderate, Severe)
  11. The Increasing Of Preschool Multiple Intelligences By Educative Playing Instrument Stimulation

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