UNIVERSITAS AIRLANGGA



Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 10 / No. 3 / Published : 2012-09

Order : 11, and page :181 - 186

Related with : Scholar   Yahoo!   Bing

Original Article :

Efforts to improve inpatient transaction processing system

Author :

  1. Ida Irmawati*1
  2. STEFANUS SUPRIYANTO*2
  1. Rumah Sakit Kristen Mojowarno
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

ABSTRACT At Kristen Mojowarno Hospital (KMH), a preliminary survey was held to validate data based on patient’s complaints on billing error  (5% staff made calculation error)  and  the  time consuming of transaction processing systems (>100 minutes above expectation). The purpose of this research is to formulate recommendations for the transaction processing systems at  KMH by  improving inpatient’s transaction process through system approach and  analysis. This is an observational research carried out cross-sectional. The sample was taken  from the inpatient unit, supporting unit, and finance  department; while sample from staff was a total sampling. These samples were divided  to two clusters i.e. 74 staff and 127 transaction forms. Variables to be analyzed were human resources, policies, inpatient’s transaction form, communication pathway, system activities consisted of input and process. Analysis was done descriptively presented in frequency distribution tables. The research results showed: 1) 46% of inpatient staff was new recruits; time awareness and  how-to-process transaction was  limited;  staff attitude  and  motivation  was  lacking:  2) 86.5%  of staff had  never attended any socialization; no policies  on transaction processing system; no Standard Operating Procedures; 3) the tariff book  was incomplete, some items were irrelevant, and  no standard transaction forms; 4) there  was a repetition in pharmaceutical pathway; 5) input from transaction data was 3.9% incomplete; 6) transaction data collecting and recording was not appropriate, 40% took a longer  time (more  than  60 minutes) due  to long-awaited pharmacy bills (90%). Keywords: transaction  processing system, hospital administration  information systems.

Keyword :

transaction processing system, hospital administration information systems,


References :

Austin and Boxerman’s,(2008) Information Systems for Healthcare Management, Seventh Edition United States of America : The Foundation of the American College of Healthcare Execitives

Batjun, I., Kusnanto, H., Nugroho, E,(2000) Evaluasi Kelengkapan d a n Ke t e p a t a n Wa k t u S i s t e m I n f o r m a s i M a n a j e m e n Kepegawaian di Lingkungan Kantor Wilayah Departemen Kesehatan Propinsi Daerah Istimewa Yogyakarta Yogyakarta : Jurnal Manajemen Pelayanan Kesehatan, Vol 03 No 03/2000, hal 130-137

Hall, J. A,(2007) Sistem Informasi Akuntansi Edisi 4, (alih bahasa: Fitriasari, D & Kwary,D, A Jakarta : Salemba Empat

Henry, Adolf,(2009) Motivasi Kerja, Budaya Organisasi dan Produktivitas Kerja Karyawan Jawa Barat : Jurnal Psikologi, Vol 2, No 2, Juni 2009. Fak. Psikologi Univ. Gunadarma

Hasibuan, H, Malayu,(2009) anajemen Sumber Daya Manusia, Edisi revisi Jakarta : PT Bumi Aksara

Notoadmojo, Soekdjo,(1989) Teori Dasar-Dasar Pendidikan da



Archive Article

Cover Media Content

Volume : 10 / No. : 3 / Pub. : 2012-09
  1. Influence Analyses Of Officers Organizational And Occupational Commitment To Leprosy Program Performance In Public Health Center Of Bojonegoro Regency
  2. Recommendation Of Development Qwl (quality Of Work Life) Based On Qwl Effect Analysis On Nurse Job Satisfaction In Leprosy Hospital Of Sumberglagah Pacet Mojokerto
  3. Recommendations For Improving The Organizational Learning Of Creativity In Leprosy Hospital Sumberglagah
  4. Improvement Task Performance, Contextual Performance And Job Satisfaction Of Radiology Unit Staff Based On Job Characteristic, Motivation And Work Attitude Analysis In St. Vincentius Catholic Hospital Surabaya
  5. Performance Evaluation Using Malcolm Baldrige National Quality Award For Improving Quality Service
  6. Analysis Of The Influence Of Predisposing, Enabling And Reinforcing Factors On Compliance Of Pulmonary Tb Treatment In Bojonegoro
  7. A Strategy Design Of Marketing Based On Product Life Cycle As An Effort To Increase Visits To Ketapang Al Hikmah Clinic In Sampang Regency
  8. Analysis Influence Self Leadership Development Of The Head Of Public Health Centers On Performance Of Public Health Centers
  9. Recommendations To Improve Maternity Health Facility In The Work Area District Health Center Jrangoan Sampang
  10. Characteristics Analysis Of Customers And The Types Of Brand Associations As An Efforts To Improve The Utilization Of Voluntary Counselling And Testing Clinic
  11. Efforts To Improve Inpatient Transaction Processing System
  12. Active Case Treatment Is More Cost Effective For Early Stage Lung Tb Treatment
  13. Operational Research Use Modified Problem Solving Cycle To Improve Performance Of Manager

Information detail_jurnal.php/AKK