UNIVERSITAS AIRLANGGA



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ISSN 1858-3598

Vol. 9 / No. 2 / Published : 2014-10

Order : 20, and page :321 - 328

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Original Article :

A study about the quality of nursing services at hospitals’ ward at mojokerto

Author :

  1. Abdul Muhith*1
  2. Nurwidji*2
  1. STIKES Majapahit Mojokerto
  2. STIKES Majapahit Mojokerto

Abstract :

Introduction: Nowadays, the trend of hospital visits in Mojokerto is declining. It can caused by man (nurses), such as the quality of nursing services hasn’t been conducted optimally. This study was aimed to analyze the quality of nursing services at hospitals’ ward at Mojokerto. Method: This was explanatory research with survey method and cross sectional approach. The population were nurses and patients who undergo hospitalization minimally in three days at RSU. Dr. Wahidin Sudiro Husodo and RS Reksa Waluyo Mojokerto. The data were collected by using questionnaire, and then will be analyzed by using regression statistical test. Result: 1) There was positive significance influence of nurses capability, hospital’s ethic, and leadership to the commitment of nurses; 2) There was significant influence of capability work (identification, significance, autonomy, and feedback) to the improvement of nursing services quality; 3) There was significant influence of hospital’s ethics (communication, relatedness with industry, compulsion, and specification) to the improvement of nursing services quality; 4) There was significant influence of leadership (challenger risk, socialization in vision and mission, supporter, guiding, and supporting) to the improvement of nursing services quality; 5) There was significant influence of nurses’ commitment (sense of belonging, sense of linking, believable leader, and suitability of value) to the improvement of nursing services quality. Discussion: It can be concluded that in order to improve the quality of nursing service, management of RSU Dr. Wahidin Sudiro Husodo and RS Rekso Waluyo Mojokerto should improve the ability of nurses, the enforcement of hospital ethics to all employees without exception, and develop hospital ethics that can represent various stakeholder interests, as well as maintain and improve leadership issue.

Keyword :

nurses, quality, services, tangibility, reliability, responsiveness, assurance, empathy,


References :

Aditama,(2006) Manajemen Administrasi Rumah Sakit Jakarta : Universitas Indonesia Press

Rini,(2009) Perkembangan TI dalam rumah sakit Jakarta : ECG





Archive Article

Cover Media Content

Volume : 9 / No. : 2 / Pub. : 2014-10
  1. The Integrated Maternity Management Model Through Promoting And Preventive Encouragement In The Attempts Of Lowering The Maternal And Infant Mortality Rates
  2. Improving Counselling Skills About Reproductive Health Among Students Using Peer Counselor Training
  3. The Role Of Advanced Age And Duration Of Infertility On Oocyte Number Retrieved During In Vitro Fertilization
  4. The Resilience And Stress On Bacterial Vaginosis Among Reproductive Age Women In The Coastal Area Of Ampenan, Mataram City
  5. The Use Of Web-based Information System In Adolescents
  6. Rational-emotive Behavior Therapy Application Reduce Stress Among Mother With Leukemia Children
  7. Bio-psycho-social-spiritual Responses Of Family And Relatives Of Hiv-infected Indonesian Migrant Workers
  8. Decrease Risk Behavior Hiv Infected On Construction Laborers With Behavior Change Communication (bcc) Approach
  9. The Readiness Of Students To Learn Interprofessional Teamwork In Antenatal Care
  10. Nursing Care Model Based On Knowleedge Management In Preventing Nosocomial Infection After Sectio Caesarea In Hospital
  11. Holistic Learning Model Increase Asetilkoline Level And Caring Behavior On Student In Caring Patiens With Ischemic Stroke
  12. The Improvement Of Elderly Acceptance In Cronic Pain, Comfort, And Quality Of Life Through Acceptance And Commitment Therapy (act)
  13. The Effect Of Transcultural Nursing, Child Healthcare Model And Transtheoretical Model Approaches To Knowledge And Culture Of The Family
  14. Hepatoprotective Potential Of Propolis Toward Hepar Injury Rats (rattus Norvegicus) Induced By Carbon Tetrachloride
  15. Peer Group Support On Self-efficacy, Glicemic Control And Self Care Activities In Diabetes Mellitus Patients
  16. How Do Families Assess And Manage The Pain Of The Cancer Patients?
  17. The Improvement Of Low Salt Diet Behavior Based On Theory Of Planned Behavior On Elderly With Hypertension
  18. Sustainability Factor Related With The Implementation Of The Community Mental Health Nursing (cmhn) In South And West Jakarta
  19. Development Of Intention To Stay Model For Temporary Nursing Staff In Rs Unair
  20. A Study About The Quality Of Nursing Services At Hospitals’ Ward At Mojokerto
  21. The Competence Of Nurse Educators

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