UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Ners

ISSN 1858-3598

Vol. 8 / No. 1 / Published : 2013-04

Order : 18, and page :153 - 164

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Original Article :

Islamic caring model on increase patient satisfaction

Author :

  1. Muh. Abdurrouf*1
  2. Nursalam*2
  3. Purwaningsih*3
  1. FIK Unissula Semarang
  2. Fakultas Keperawatan UA
  3. Fakultas Keperawatan UA

Abstract :

Introduction: Patient satisfaction was important aspect that must be considered by health service providers, patients who were not satisfied will leave the hospital and be a competitor's customers so be able caused a decrease in sales of products / services and in turn could reduce and even loss of profit, therefore, the hospital must provided the best service so that it could increase patient satisfaction. The purpose of this study was to exame the effect of Islamic caring model on increase patient satisfaction.. Method: This study was used pre-experimental design, the respondents were 31 patients in the treatment group assigned Islamic caring and 31 patients with a kontrol group that were not given Islamic caring Inpatient Surgical Sultan Agung Islamic Hospital Semarang by using consecutive sampling techniques, patient satisfaction data collected through questionnaires and analyzed with Mann-Whitney test, as for finding out the Islamic caring for patient satisfaction were analyzed with spearmen's rho test. Result: The results showed that (1) there was a significant influence of Islamic caring for perceived disconfirmation (p=0,000) (2) there was a perceived disconfirmation influence on patient satisfaction significantly (p=0,000), (3) there was a significant influence of Islamic caring for patient satisfaction in the treatment group with a kontrol group (p=0.001). Discussion: Discussion of this study was Islamic caring model effect on the increase perceived disconfirmation and patient satisfaction, Perceived disconfirmation effect on patient satisfaction, patient satisfaction who given Islamic caring was increase, patients given Islamic caring had higher satisfaction levels than patients who not given Islamic caring. Suggestions put forward based on the results of the study of Islamic caring model could be applied in Sultan Agung Islamic Hospital as a model of nursing care, Islamic caring behavior can be learned and improved through training and commitment and could be applied in providing nursing care, further studies of other variables that had not been examined in accordance expectancy-disconfirmation theory according Wodruff and Gardial 2002 of comparison standard and satisfaction outcome.  

Keyword :

caring Islami, perceived disconfirmation, patient satisfaction,


References :

Basford, L.,(2006) Teori dan Praktik Keperawatan Pendekatan Integral Pada Asuhan Pasien Jakarta : EGC

Aritonang,(2005) Kepuasan Pelanggan, Pengukuran penganalisis dengan SPSS Jakarta : Gramedia Pustaka Utama





Archive Article

Cover Media Content

Volume : 8 / No. : 1 / Pub. : 2013-04
  1. Oxytocin Level And Breast Engorgement In Primipara Mother With Postpartum Blues
  2. Topical Breastmilk: Nursing Care Of Newborn Umbilical Cord
  3. Effectiveness, Safety, And Side Effect Of Depo Progestin And Depo Vigestron Contraception
  4. Nursing Care Model Development By Cope Approach For Reducing Parent’s Hospitalization Stress With Cancer Children
  5. The Relationship Of Ns1 Antigen Profile And Days Of Illness In Children With Dengue Virus Infection
  6. Promoting Psycho-social-spiritual Response In Patients With Type 2 Diabetes Mellitus Through Aplication On Self Care Management Modul
  7. Independence Functions Of Stroke Patients With "gait" Exercise
  8. Development Of Nosocomial Infection Prevention Measured By Nurses At Hospital Based On Health Belief Model
  9. Water Consumption On The Morning To Constipation Of Patient With Immobilization
  10. Model Development Of Nursing Student Loyalty In Politeknik Of Health
  11. Predictors Of Burden And Depression Levels Of Caregivers Caring For Relatives With Dementia In The Community
  12. Family Experience In Handling The Elderly In Cultural Aspects Of Indonesia
  13. (elderly Fall Risk Assessment (elderly) Scale Using Hendrich Falls Fall And Morse Scale)
  14. Family Behavior In Maintenance Status Hb Chronic Renal Failure Patients Through Family Centered Care Approach Of Diet Fe Management
  15. Life Experiences Of Patients Suffering End Stage Renal Disease
  16. Marketing Mix By Bed Occupancy Ratio (bor)
  17. Recommendation In Decreasing Burnout On The Contract Nurses
  18. Islamic Caring Model On Increase Patient Satisfaction
  19. The Effect Of Family Therapy With Spiritual Approach Toward Family’s Health Belief Model In Taking Care Of Patient With Schizophrenia

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