UNIVERSITAS AIRLANGGA



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ISSN 1858-3598

Vol. 10 / No. 1 / Published : 2015-04

Order : 19, and page :165 - 174

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Original Article :

Model of quality management system using malcolm baldrige criteria in nursing education in surabaya

Author :

  1. A. Aziz Alimul Hidayat*1
  2. STEFANUS SUPRIYANTO*2
  3. Nursalam*3
  1. Faculty of Health Science, Muhammadiyah University of Surabaya
  2. Dosen Fakultas Kesehatan Masyarakat
  3. Dosen Fakultas Keperawatan

Abstract :

Introduction: Most of the quality of Nursing Education in Surabaya is still at the low level. It is due to the fact that the process and job performances which have not been integrated yet, systematic and flexible which are in line with the capacity of the organization and the needs of graduates. This study aims to develop a model of quality management systems of Nursing bachelor’s degree program based on the Malcolm Baldrige Criteria For Performance Excellence. Method: The method used is a cross sectional survey design. This research was conducted with a sample of eight institutions and twenty four of respondents. The data was collected by means of interviews, questionnaires and documentation. Analysis of the data used Partial Least Square (PLS). Result: The results showed that 1) leadership affects the study program as well as the profile that affects job performances; 2) Leadership affects the strategic planning as well as the strategic planning that affects focus of Human Resources. In addition, the focus of human resources affects the focus process and finally affects job performances as well; 3) customer focus affects leadership as well as leadership affects strategic planning. As the impact, strategic planning affects focus of human resources and it affects similarly on the focus process and finally affects job performances;  4) All variables are affected by measurements, analysis and knowledge management, except in strategic planning. Discussion: Based on the above results, the model of quality management system can be developed by using the Malcolm Baldrige criteria for the purpose of increasing the quality of Nursing Study Program. On the other hands, this model can be used as a reference of the organization at the level of Nursing Study Program (Strategic Business Unit) to restructure the performance of the college in global competition.

Keyword :

model of quality management system, nursing study program, malcolm baldrige criteria for performance excellence,


References :

Hidayat, A.A.A.,(2014) Model Self Assessmet Mutu Progam Pendidikan Keperawatan berdasarkan kritera Malcolm Baldrige - : Salemba Medika

Supriyanto, S.,(2011) How to Become a Succesful Entrepreneur - : -





Archive Article

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Volume : 10 / No. : 1 / Pub. : 2015-04
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  2. The Difference In Breastmilk Production Between Acupresure Point For Lactation And Oxytocin Massage
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  6. Response And Coping On Physically To Side Effect Cemotheraphy In Women Suferred Cervic Cancer
  7. Parents Experiences Using Alternative Medicine On Children Suffering Cancer In Jakarta
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  14. Hopelessness Experience Among Stroke Survivor In Semarang, A Phenomenological Study
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  17. The Factors Associated With The Triage Implementation In Emergency Department
  18. Model Of Caring Behavior Improvement To Achieve The Competence In Critical Care Nursing
  19. Model Of Quality Management System Using Malcolm Baldrige Criteria In Nursing Education In Surabaya
  20. The Effectiveness Of Nursing Care: Social Isolation Implementation In Mental Pmhnpm To Patient’s Capability
  21. Health Empowerment, And Economics Of Women With Hiv/ Aids Through Life Skills Education
  22. A Nursing Management Model To Increase Medication Adherence And Nutritional Status Of Patients With Pulmonary Tb

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