UNIVERSITAS AIRLANGGA



Detail Article

Majalah Farmasi Airlangga (Airlangga Journal of Pharmacy)

ISSN 0852-1050

Vol. 7 / No. 2 / Published : 2009-10

Order : 3, and page :10 - 16

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Original Article :

kinerja apotek dan harapan klien swamedikasi pada pelayanan kefarmasian di apotek wilayah kota gresik

Author :

  1. Ellya Agustin Anggraini*1
  2. Yunita Nita*2
  3. Soemiati*3
  1. Mahasiswa Fakultas Farmasi
  2. Dosen Fakultas Farmasi
  3. Dosen Fakultas Farmasi

Abstract :

Pharmacists have a major role in self-medication, since most people take self-medication as the first step to treat illnesses. Patient satisfaction is one of the indicators to evaluate services.  The aim of this study was to measure pharmacy’s performance and clients’ importance level toward pharmaceutical services for self medication at Pharmacies in City of Gresik, East Java, Indonesia, using five variables of service quality (reliability, responsiveness, assurance, empathy, and tangibles). Cross sectional study was conducted in February to June 2009 by collecting data from 100 clients who did self medication at Pharmacies in City of Gresik, East Java, Indonesia. Questionnaire was tested for its validity and reliability. Data were analyzed by Importance and Performance Matrix. Results showed that no variables were perceived as important by patients with low level of performance. Whilst 13 (52 %) variables was important with high level of performance. Furthermore 9 (36 %) variables were not important with low level of performance. Lastly, 3 (12 %) variable was not important with high level of performance. In conclusion, there were variables to be improved. However, variables that were perceived as not important by patients does not necessarily mean not important in the view of healthcare professionals.  

Keyword :

self medication, pharmaceutical services, Gresik,


References :

Harianto., Khasanah, N., Supardi, S.,(2005) Kepuasan Pasien terhadap Pelayanan Resep di Apotek Kopkar Rumah Sakit Budhi Asih Jakarta Vol. II No.1, p.12-21 : Majalah Ilmu Kefarmasian

Purwanti, A., Harianto., Supardi, S.,(2003) Gambaran Pelaksanaan Standar Pelayanan Farmasi di Apotek DKI Jakarta Tahun 2003 Vol. I, No.2, Agustus 2004, 102-112 : Majalah Ilmu Kefarmasian

Supranto, J.,(2001) Pengukuran Tingkat Kepuasan Pelanggan untuk Menaikkan Pangsa Pasar - : Penerbit PT Rineka Cipta Jakarta

Suryawati, S,(1992) Menuju Swamedikasi yang Rasional - : Pusat Studi Farmakologi Klinik dan Kebijaksanaan Obat Universitas Gajah Mada





Archive Article

Cover Media Content

Volume : 7 / No. : 2 / Pub. : 2009-10
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  2. Efek Agonis Selektif Reseptor Opioid Kappa U-50,488h Pada Perubahan Morfologi Neuronal Refrontal Cortex (pfc) Dan Nucleus Accumbens (nac) Mencit (mus Musculus) Yang Mengalami Ketergantungan Morfin
  3. Kinerja Apotek Dan Harapan Pasien Terhadap Pemberian Informasi Obat Pada Pelayanan Swamedikasi Di Beberapa Apotek Di Surabaya.
  4. Kinerja Apotek Dan Harapan Klien Swamedikasi Pada Pelayanan Kefarmasian Di Apotek Wilayah Kota Gresik
  5. Pengaruh Lama Pemanasan Pada Sintesis 2-[2-(4-metoksi-fenil)-vinil]-benzo[1.3]oxazin-4-on
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