UNIVERSITAS AIRLANGGA



Detail Article

Majalah Farmasi Airlangga (Airlangga Journal of Pharmacy)

ISSN 0852-1050

Vol. 7 / No. 2 / Published : 2009-10

Order : 3, and page :10 - 16

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Original Article :

Kinerja apotek dan harapan pasien terhadap pemberian informasi obat pada pelayanan swamedikasi di beberapa apotek di surabaya.

Author :

  1. Ellya Agustin Anggraini*1
  2. Yunita Nita*2
  3. Soemiati*3
  1. Mahasiswa Fakultas Farmasi
  2. Dosen Fakultas Farmasi
  3. Dosen Fakultas Farmasi

Abstract :

  Most people take self-medication as the first step to treat illnesses, pharmacists have a major role to provide drug information in order to assure the appropriate therapy.  The aim of this study was to measure level of pharmacy’s performance and patients’ importance toward drug information provided in self medication at several pharmacies in Surabaya using five variables of service quality (reliability, responsiveness, assurance, empathy, and tangibles). Cross sectional study was conducted in 2006 by collecting data from 160 patients who did self medication in pharmacies in Surabaya. Questionnaire was tested for its validity and reliability. 19 Pharmacies were selected by purposive sampling method. Data were analyzed by Importance Performance Matrix. Results showed that 2 (9%) variables were perceived as important by patients but showed low level of performance.  Whilst 9 (40%) variables was important with high level of performance.  Furthermore 10 (45.5%) variables were not important with low level of performance.  Lastly, 1 (4.5%) variable was not important with high level of performance.  In conclusion, there were variables to be improved. However, not important does not necessarily mean not important for healthcare professionals.    

Keyword :

self medication, pharmaceutical services, Gresik,


References :

Harianto., Khasanah, N., Supardi, S,(2005) Kepuasan Pasien terhadap Pelayanan Resep di Apotek Kopkar Rumah Sakit Budhi Asih Jakarta Vol. II No.1, p.12-21 : Majalah Ilmu Kefarmasian

Purwanti, A., Harianto., Supardi, S,(2003) Gambaran Pelaksanaan Standar Pelayanan Farmasi di Apotek DKI Jakarta Tahun 2003. Vol. I, No.2, Agustus 2004, 102-112 : Majalah Ilmu Kefarmasian

Rangkuti, F.,(2002) Measuring Customer Satisfaction: Teknik Mengukur dan Strategi Meningkatan Kepuasan Pelanggan plus Analisis Kasus PLN-JP p.109-123 : PT Gramedia Pustaka Utama Jakarta

Maholtra K. N.,(1993) Marketing Research An Applied Orientation, 2nd 2nd edition : Prentice Hall International inc New York





Archive Article

Cover Media Content

Volume : 7 / No. : 2 / Pub. : 2009-10
  1. Effect Of  U-50,488 H On The Development Of Drug Craving Behavioral And Protection Of Morphological Change In Prefrontal Cortex, Thalamus And Amygdale Of The Mice (mus Musculus)  In The Morphine-induced Dependence
  2. Efek Agonis Selektif Reseptor Opioid Kappa U-50,488h Pada Perubahan Morfologi Neuronal Refrontal Cortex (pfc) Dan Nucleus Accumbens (nac) Mencit (mus Musculus) Yang Mengalami Ketergantungan Morfin
  3. Kinerja Apotek Dan Harapan Pasien Terhadap Pemberian Informasi Obat Pada Pelayanan Swamedikasi Di Beberapa Apotek Di Surabaya.
  4. Kinerja Apotek Dan Harapan Klien Swamedikasi Pada Pelayanan Kefarmasian Di Apotek Wilayah Kota Gresik
  5. Pengaruh Lama Pemanasan Pada Sintesis 2-[2-(4-metoksi-fenil)-vinil]-benzo[1.3]oxazin-4-on
  6. Perbandingan Stabilitas Injeksi Kering Meropenem Repacking Dengan Pengendalian Terhadap Kelembaban, Suhu Dan Udara Antara Produk Inovator Dan Paten “x” Selama Penyimpanan
  7. Effect Of Crosslinker On Physical Characteristics And  in Vitro Release Of Theophylline-chitosan Microparticles

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