UNIVERSITAS AIRLANGGA



Detail Article

Masyarakat, Kebudayaan dan Politik

ISSN Lama 0216-2407, Baru 2086-7050

Vol. 17 / No. 2 / Published : 2004-04

Order : 2, and page :13 - 23

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Original Article :

Paradigma kualitas dalam manajemen publik

Author :

  1. Falih Suaedi*1
  1. Dosen Program Studi Ilmu Admistrasi Negara FISIP Unair

Abstract :

Changes in the public sector in recent year are driven by variety of forces in many countries. They include the attack on the public sector, changes in economic theory, and the impact of changes in private sector, particularly globalization as an economic force. To meet demands in public sector, especially in public services, governments adjust their techniques in order to achieve greater management result. The effort are concerning the quality improvement programs, by implementing several quality management approaches  such as, TQM, QA, and quality culture development. The essence of quality itself depends on the citizen client as the customer. Therefore, understanding their needs as well as building commitment at all bureaucracy levels are important.

Keyword :

paradigm, management, public sector, ., .,


References :

Hirschman, A,(1970) Exit, Voice and Loyalty Chambridge : Havard University Press

Porter, Michael,(1990) The Competitive Advantage of NAtions London : McMillan

Tjokrowinoto, Bintoro,(1999) Pembangunan: Dilema dan Tantangan Jogjakarta : Pustaka Pelajar





Archive Article

Cover Media Content

Volume : 17 / No. : 2 / Pub. : 2004-04
  1. Memperdebatkan Wacana Otonomi Dalam Birokrasi Pemerintah Desa
  2. Paradigma Kualitas Dalam Manajemen Publik
  3. Birokrasi Dan Kualitas Pelayanan Publik Di Era Otonomi Daerah: Kasus Kabupaten Blitar
  4. Desentralisasi Dan Pembangunan: Sebuah Perdebatan
  5. Persepsi Masyarakat Petani Miskin Mengenai Kesejahteraan Keluarga: Studi Komunitas Di Desa Tunggun Jagir, Kec. Mantup, Kab. Lamongan
  6. Resistensi Terhadap Perubahan Pada Masyarakat Pulau Madura Dan Kepulauannya
  7. Ekowisata Sebagai Alternatif Pengembangan Potensi Daerah Di Era Otonomi
  8. Kebijakan Dan Pengelolaan Dan Pengembangan Pulau-pulau Kecil Di Indonesia Di Era Otonomi Daerah
  9. Resensi Buku: Otonomi Dan Pembangunan Daerah Reformasi, Perencanaan, Strategi, Dan Peluang

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