Detail Article

Administrasi dan Kebijakan Kesehatan

ISSN 1412-8853

Vol. 10 / No. 2 / Published : 2012-05

Order : 8, and page :105 - 110

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Original Article :

Hospital business process reengineering

Author :

  1. Lea Mediatrix Y. Janwarin*1
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dinas Kesehatan Provinsi Jawa Timur

Abstract :

ABSTRACT   The Trauma Center established by PHC Surabaya as a distinguished program in 2003 is a special facility in the hospital designed to provide  treatment and  diagnostic services for traumatic  patients  with physical  injuries.  The  establishment of this program  is looked upon  the location  of the hospital  which  is close to the main street  and surrounded by several big companies, with an increasing rate in traffic and  work accidents. In 2010  there  was  a decrease in the visits to the PHC Hospital  Surabaya  Trauma Center.  In general,  the  purpose of this study  is to analyze  the  PHC Hospital  Surabaya Trauma Center  business process reengineering, which  comprises four phases: positioning for change, diagnosing the existing  process, redesigning the process, and transition to the new  design. This study  specially analyzes three  phases of business process reengineering. The framework of this study  is cross sectional. The analysis  units for this study  are the supporting units of the PHC Hospital Surabaya  Trauma Center  which  include ER Installation, Laboratory, Radiology, Operating  Theater,  and  Intensive  Care Unit (ICU). The  recommendation proposed in this study  is to fulfill the  standard needs and the application of the service blueprint  of the PHC Hospital Surabaya  Trauma Center.   Keywords: Business Process Reengineering, trauma center, standard

Keyword :

Business Process Reengineering, trauma center, standard,

References :

  1. Barnes, R., dan Elliot, R, (2007). Ambulance Service Performance Standards.. California : County of Kern
  2. J.N., A, (1994). Kapita Selekta Traumatologik dan Ortopedik (Edisi Ketiga ed.). (P. Andrianto, Trans.). Jakarta : Buku Kedokteran ECG
  3. Kotler P dan Keller KL, (2008). Manajemen Pemasaran Jilid 2 (12 ed.). (B. Molan, Trans.). Jakarta : PT INDEKS
  4. Kotler P dan Keller KL, (2009). Manajemen Pemasaran Jilid I (Edisi Ketiga Belas ed.). (A. Maulana, W. Hardani, Eds., dan B. Sabran, Trans.). Jakarta : Erlangga
  5. Zeithaml VA dan Bitner, (2000). Service Marketing (2nd ed.). New york : McGraw-Hill Inc

Archive Article

Cover Media Content

Volume : 10 / No. : 2 / Pub. : 2012-05
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  2. Analysis of factors affecting obedience officer leprosy in the implementation of leprosy sop services district puskesmas sampang
  3. Patient safety development program based on six goal international patient safety standard in surabaya oncology hospital
  4. The effort of community empowerment in tuberculosis disease control program in tambakrejo public health center, surabaya city
  5. Analysis of the use of labor service at maternal and children’s care in st. vincentius a paulo catholic hospital surabaya based on five stage buying decision process theory and the path type model
  6. Economic of scale analysis at specialist clinics
  7. The right arrangement of positioning, differentiation, and brand based on value-driven marketing
  8. Hospital business process reengineering
  9. The relationship between service convenience and behaviour in post-maternity care utilization to improve maternity care utilization
  10. Analysis of improvement efforts polyclinic outpatient visit by brand image and customer value