UNIVERSITAS AIRLANGGA



Detail Article

Jurnal Administrasi Kesehatan Indonesia

ISSN 23033592

Vol. 2 / No. 4 / Published : 2014-04

Order : 1, and page :217 - 225

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Original Article :

Pregnant patient satisfaction in the process of vertical referral mother and child health care

Author :

  1. Daniel Christanto*1
  2. Nyoman Anita Damayanti*2
  1. Mahasiswa Fakultas Kesehatan Masyarakat
  2. Dosen Fakultas Kesehatan Masyarakat

Abstract :

Health Center of Mulyorejo Surabaya has developed an organized Basic Essential Obstetric Neonatal Care referral system for pregnant patients, but until now there has been no evaluation of pregnant patient satisfaction who were referred.The objective of this study is to analyze the satisfaction of pregnant patients who were referred from public health center of Mulyorejo Surabaya. This is a cross-sectional study and the unit analysis in this study was pregnant patients who were referred from Mulyorejo health centers. The analysis results is majority of pregnant patients expressed satisfaction with the referral process either to information from the midwifes, referral mileage, services for referral, referral administration, services at the receiving hospital referral and the benefits of the referral process. In this study, patient also expressed less satisfaction with the administration of the referral process because the administrative process is still considered difficult that the referral administration gets the smallest composite score. It can be concluded that Mulyorejo health center can organize the referral tiered services process mechanism well and suitable with the procedure although it needssome improvement.

Keyword :

pregnant patient satisfaction, referral mechanism, public health center,


References :

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Simba, D.O., Mbembati, N. A



Archive Article

Cover Media Content

Volume : 2 / No. : 4 / Pub. : 2014-04
  1. Pregnant Patient Satisfaction In The Process Of Vertical Referral Mother And Child Health Care
  2. Capacity Planning As An Effort To Decrease Net Death Rate In Neonatal Room
  3. Assessment Of Patient Satisfaction For The Quality Of Care In Hospital Outpatient Departement Of H.s. Samsoeri Mertojoso Surabaya
  4. Determinant Factorsoflong-time Outpatient Medical Records Provision In Dr. Moh. Soewandhie Hospital Surabaya
  5. Influence Of Individual Characteristics, Psychology And Social To The Place Deliveries Selection In Health Facilities
  6. Antenatal Care Service Quality Benchmarking In Public Health Center Based On Juran Trilogy
  7. Influence Of Leadership On The Dr. Soegiri General Hospital Lamongan Performance
  8. Implementation Of National Health Insurance Policy On Midwives Practice In Bangkalan Health Centers Region

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