Kebijakan dan Manajemen Publik
ISSN 2303 - 3411
Vol. 3 / No. 2 / Published : 2015-02
Order : 35, and page :339 - 356
Related with : Scholar Yahoo! Bing
Original Article :
Kualitas pelayanan perpanjangan pajak melalui layanan publik stnk keliling di gresik
Author :
- Yudho Pringgo B.*1
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
The problem of this study What is the condition of interest to the taxpayer SAMSAT mobile services in Gresik regency? How is the quality of service tax extension through SAMSAT circumference in Gresik regency from the aspects of reliability, responsiveness, assurance, empathy, tangibles? This study uses the theory of public services, the quality of public services, as well as the theory of interest. This study uses a qualitative, descriptive research type, research sites are in locations around SAMSAT operating in Gresik regency. Informants were taken in the study of the motor vehicle tax payer SAMSAT Roving, and Care Giver officer or operator SAMSAT Roving. Data was collected through observation, interview and documentation. Then analyze the data using data reduction, data presentation and then drawing conclusions or verification.The findings in this study show that in general can be relied upon, the existence of the responsiveness of officers in the field to effectively support the interest of the taxpayers to take care of and make tax payments in SAMSAT activity around, the conditions of service in terms of quality assurance (guarantees)'ve felt good, quality empathy officers on roving SAMSAT implemented by Revenue UPTD Gresik East Java province according to the respondents is very good and affect their interests, as well as the physical condition of the existing evidence on the unit circumference SAMSAT in general according to the service users taxpayers sudh good enough,
Keyword :
quality of service, Public Service, Roving STNK,
References :
Sugiyono,(2012) Memahami Penelitian Kualitatif Bandung : CV Alfabeta
