Kebijakan dan Manajemen Publik
ISSN 2303 - 3411
Vol. 4 / No. 3 / Published : 2016-03
Order : 1, and page :1 - 11
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Original Article :
Kualitas pelayanan sertifikat peralihan hak tanah hasil jual-beli di kantor pertanahan kota surabaya i
Author :
- Dewi Rizky Rachmawati*1
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
Land service is one part of the administration service that has become a negative issue in its implementation. The issues of the duration service process, the high cost up to the extortion are often done by the officer and they causing the quality of land services is bad deemed. This research was conducted with the aim to describe how the service management quality of the transitional certificate of land rights from the sale and purchase in Surabaya Land Office. The type of research is descriptive qualitative. The location of this research is in Land Office of Surabaya City. The determination technical of informants using purposive sampling continued to snowball sampling. The technical of collecting data uses observation, interviews, and documentation. The technical of data validity using triangulation sources. The technical of data analyze using data reduction, data presentation, and conclusion. The result of this study indicates that the quality of land service is overall good enough. Factors that affect the quality of service is the human resources (HR), organizational structure, and service system.
Keyword :
Public service, service quality,
References :
Hardiyansyah,(2011) Kualitas Pelayanan Publik Konsep, Dimensi, Indikator dan Implementasinya 2011 : Gava
