ISSN 2303 - 3411
Vol. 2 / No. 2 / Published : 2014-02
Order : 215, and page :215 - 225
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Original Article :
Decision making process for problem solving of licensing services in the department of human settlements and spatial surabaya
Author :
- Nadia Rizki Sabila*1
- Prof.Dr. H. Jusuf Irianto, M.Com*2
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
- Dosen Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
People want a public service which is fast, easy and inexpensive. It requires the Department of Human Settlements and Spatial Planning Surabaya to give priority for service quality through increased accountability, professionalism, effectiveness and efficiency. Balanced by a lean organizational structure, decentralized, and dynamic. Decision making becomes the most crucial step in determining each organization in addressing issues of public service. This study aims to describe how the decision making process in Department of Human Settlements and Spatial Planning Surabaya overcomes the licensing service issue. The methods of this study used qualitative methods with descriptive type. The results of this study indicate that the decision making process has been better than ever, it is characterized by the effort of the Department of Human Settlements and Spatial Planning Surabaya in correcting a previous decision by finding the root of the problems in licensing service so it gets the best alternative solution
Keyword :
decision making process, service quality, licensing service problem,
References :
Ibrahim, Amin,(2008) Teori dan Konsep Pelayanan Publik serta Implementasinya Bandung : CV. Mandar Maju.
Archive Article
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Content |
Volume : 2 / No. : 2 / Pub. : 2014-02 |
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