ISSN 2303 - 3411
Vol. 2 / No. 2 / Published : 2014-02
Order : 28, and page :28 - 33
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Original Article :
Public service quality management (descriptive study of the quality of public service management licensing ' surat tanah hijau ' in the city of surabaya
Author :
- Prof. Dr. Jusuf Irianto, Drs.,M.Com*1
- Ari Barokah Tussholiqah*2
- Dosen Fakultas Ilmu Sosial dan Ilmu Politik
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
Surat Tanah Hijau is an estate sertificate that aims to lease lands managed by the government, particularly the government of the city of Surabaya. That leased estate could be used for residential or hotel development, tourist attractions, and restaurants. But in the estate rental’s licensing services are still found some problems such the lack of transparency in the management of licensing costs, a complicated services which often makes people disorienting, and services time is not clear. East Java Province alone received complaints of Public Service at the most problems among other areas in the year of 2011, so the government effort to improve the quality of care, especially licensing services. This study aims to examine and analyze the quality of licensing services using Dimensional Integrity Land Use, the dimensions of the system, the dimensions of communication, operational dimensions / operations, and policy dimensions. Then see the link through the assessment of service quality dimension - the dimension. The method used in this study with a qualitative research method and descriptive type.This study result shows quality licensing in UPTSA one-stop integrated service unit is good enough, Although there is still a little short on the return beam's waiting room and the difficulty in understanding the on-line registration, and lack of licensing information for the applicant.
Keyword :
Estate Sertificate, , Public Service, , Licensing Service,
References :
Bungin, Burhan,(2008) Analisis Data Penelitian Kualitatif Jakarta : PT. Raja Grafindo Persada
Archive Article
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Content |
Volume : 2 / No. : 2 / Pub. : 2014-02 |
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