Kebijakan dan Manajemen Publik
ISSN 2303 - 3411
Vol. 4 / No. 2 / Published : 2016-02
Order : 28, and page :273 - 282
Related with : Scholar Yahoo! Bing
Original Article :
Inovasi penjualan tiket kereta api sebagai upaya untuk meningkatkan kenyamanan calon penumpang dan efisiensi pengelolaan penjualan tiket di 4 stasiun di kota surabaya
Author :
- Dian Indrawati*1
- Mahasiswa Fakultas Ilmu Sosial dan Ilmu Politik
Abstract :
The purpose of this research is to know about the amenities of the passengers, ticket sales management, and explain innovation ticket sales is already did at four stations in Surabaya for increased the amenities of the passenger and efficiency of management ticket sales. This research used the concept of amenities, efficiency in management, and innovation. This research also used qualitative research method and descriptive research type. The location of the research is located in four stations at Surabaya. Determination of informants divided into two kinds, for the service provider informant used purposive sampling technique and for the service receiver used accidental sampling technique. Data was collected by observation, documentation, as well as indeep interviews. This study used triangulation technique to ensure the validity of the data. Furthermore, the data analysis techniques used data reduction, data presentation, and conclusion. The result of this research showed that the amenities of passenger candidates in four stations at Surabaya is relatively more convenient and the ticket sale in four stations at Surabaya is more efficient.
Keyword :
amenities, efficiency in management, innovation,
References :
Setijaningrum, Erna,(2009) Inovasi Pelayanan Publik - : PT.Medika Aksara Globalindo.
